Cisco Secure Access incident

[Cisco Secure Access] – File Inspection Degradation – US East (sse-use-2-1-1)

Notice Resolved View vendor source →

Cisco Secure Access experienced a notice incident on March 30, 2026 affecting Policy Enforcement, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 30, 2026, 04:23 PM UTC
Resolved
Mar 30, 2026, 04:23 PM UTC
Duration
—
Detected by Pingoru
Mar 30, 2026, 04:23 PM UTC

Affected components

Policy Enforcement

Update timeline

  1. resolved Mar 30, 2026, 04:23 PM UTC

    Between approximately 15:04 and 15:41 UTC, customers may have experienced degraded performance in file scanning and Data Loss Prevention (DLP) processing. During this time, some customers may have experienced fail-open behavior, where file inspection requests timed out and certain files were not blocked as expected. The issue was limited to a subset of traffic in the US East region (sse-use-2-1-1) and did not affect all customers. The service has recovered, and we continue to monitor the environment to ensure stability. We’re Here to Help If you have any questions or need assistance, please contact our support team.