Cisco Secure Access incident
Cisco Secure Access - Degraded Performance - Miami
Cisco Secure Access experienced a minor incident on March 6, 2026 affecting API and Cisco Secure Client and 1 more component, lasting 15h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 06, 2026, 10:55 AM UTC
During our routine maintenance window on the Kubernetes cluster, we encountered an issue impacting the Miami region. Traffic continues to flow, but some customers may experience degraded performance. As a precaution, some customers may be moved to other data centers to ensure service stability. Our teams are working to restore normal operations and will provide updates as more information becomes available. Thank you for your understanding and cooperation. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your continued support as we work to enhance your Cisco Secure Access experience.
- investigating Mar 06, 2026, 12:03 PM UTC
We are continuing to investigate this issue.
- investigating Mar 06, 2026, 12:37 PM UTC
We are taking the Miami data center Out Of Rotation to address ongoing performance concerns. All customer traffic will be automatically redirected to the nearest data center to maintain service continuity. No disruption to customer traffic is expected during this transition. We will continue to monitor the situation and provide updates as needed.
- identified Mar 06, 2026, 02:44 PM UTC
We are continuing with taking the Miami data center Out Of Rotation
- resolved Mar 07, 2026, 02:02 AM UTC
The issue of performance degradation at the Miami Data Center has been resolved. All services are now operating normally without any interruptions