Cisco Secure Access - Degraded Performance - Miami

Update timeline

1. investigating Mar 06, 2026, 10:55 AM UTC

   During our routine maintenance window on the Kubernetes cluster, we encountered an issue impacting the Miami region. Traffic continues to flow, but some customers may experience degraded performance. As a precaution, some customers may be moved to other data centers to ensure service stability. Our teams are working to restore normal operations and will provide updates as more information becomes available. Thank you for your understanding and cooperation. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your continued support as we work to enhance your Cisco Secure Access experience.

2. investigating Mar 06, 2026, 12:03 PM UTC

   We are continuing to investigate this issue.

3. investigating Mar 06, 2026, 12:37 PM UTC

   We are taking the Miami data center Out Of Rotation to address ongoing performance concerns. All customer traffic will be automatically redirected to the nearest data center to maintain service continuity. No disruption to customer traffic is expected during this transition. We will continue to monitor the situation and provide updates as needed.

4. identified Mar 06, 2026, 02:44 PM UTC

   We are continuing with taking the Miami data center Out Of Rotation

5. resolved Mar 07, 2026, 02:02 AM UTC

   The issue of performance degradation at the Miami Data Center has been resolved. All services are now operating normally without any interruptions