[Cisco Secure Access] - Connectivity Issue – Dubai

Update timeline

1. investigating Mar 01, 2026, 01:12 PM UTC

   We are currently investigating a service availability issue affecting Secure Access in the Dubai. Some users may experience timeouts and difficulties accessing resources. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.

2. investigating Mar 01, 2026, 01:14 PM UTC

   We are continuing to investigate this issue.

3. identified Mar 01, 2026, 01:55 PM UTC

   We have identified the root cause of the issue affecting customer connectivity and service stability in Dubai. Remediation efforts are underway. Updates will be provided as restoration progresses.

4. identified Mar 01, 2026, 03:27 PM UTC

   We are continuing to work on the issue, which has been identified as related to a cloud infrastructure disruption impacting services in the Dubai region. Our team remains actively engaged in mitigation efforts and is closely monitoring the situation. We will provide further updates as additional information becomes available.

5. resolved Mar 01, 2026, 03:57 PM UTC

   The migration of services from mec1-1-0 to mec1-1-1 has been successfully completed. This action has restored service stability, and the issue is now resolved. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.