Cisco Secure Access incident
[Cisco Secure Access]-Dashboard-Query Volume Display Degradation
Cisco Secure Access experienced a minor incident on February 27, 2026 affecting Dashboard, lasting 12d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 27, 2026, 06:16 PM UTC
We are currently investigating an issue impacting one feature within the Investigate dashboard, specifically the DNS query volume. This affects the visibility of query volume data in the UI. All other Umbrella services, including DNS resolution, traffic handling, and policy enforcement, remain fully operational. Our team is actively working to restore normal data processing for the affected dashboard feature and will provide updates as they become available.
- identified Feb 27, 2026, 06:18 PM UTC
We have identified the issue impacting the Investigate dashboard. DNS resolution, traffic handling, and policy enforcement remain fully operational. The team is preparing remediation steps and will continue monitoring the system.
- identified Mar 02, 2026, 07:48 PM UTC
Our engineering teams are continuing to make progress on resolving the display issue within the Investigate dashboard. While remediation is in progress, we anticipate it may take a few more days to fully resolve. We will provide further updates as they become available.
- resolved Mar 12, 2026, 03:13 PM UTC
We are pleased to confirm that the display issue impacting the Investigate dashboard has been fully resolved. All dashboard functions are now operating as expected. Thank you for your patience and understanding while we worked to restore full service.