Secure Access - Private Resource Access Issue : All Regions

Update timeline

1. investigating Feb 25, 2026, 12:59 PM UTC

   We are currently investigating an issue affecting Secure Access services in the Singapore (ap-southeast-1) and Stockholm ( eu-north-1_1_0) data centers. Some customers may be unable to access newly created private resources at this time. Our engineering teams are actively working to identify the cause and restore full functionality as quickly as possible. We will provide updates as more information becomes available. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.

2. investigating Feb 25, 2026, 02:41 PM UTC

   We are still investigating the issue affecting Secure Access services in the Singapore (ap-southeast-1) and Stockholm (eu-north-1_1_0) data centers. Updates will be provided as more information becomes available. Thank you for your patience and understanding.

3. investigating Feb 25, 2026, 03:20 PM UTC

   A backend mitigation has been implemented and we are working to confirm its effectiveness. Investigation into the root cause remains ongoing.

4. investigating Feb 25, 2026, 03:58 PM UTC

   As part of our ongoing investigation, we have redirected traffic away from a subset of our infrastructure to test for service restoration. We are observing system behavior over the next several minutes to validate the effectiveness of this change. We appreciate your patience as we work toward a resolution.

5. monitoring Feb 25, 2026, 05:07 PM UTC

   Service has been stabilized following successful mitigation efforts and are being monitored.

6. resolved Feb 25, 2026, 05:57 PM UTC

   Issue is resolved