[Cisco Secure Access] – Reserved IP Degardation – Middle East (UAE)

Update timeline

1. identified Mar 01, 2026, 04:09 PM UTC

   We have identified an issue affecting a limited subset of customers using Reserved IP configurations in the Dubai region. The impact is isolated to specific infrastructure components, and our team is actively working on mitigation efforts. We are also coordinating with our cloud partner as part of the recovery process. We will continue to provide updates as progress is made toward full restoration.

2. identified Mar 01, 2026, 07:08 PM UTC

   We continue to make progress on the issue affecting a limited subset of customers using Reserved IP configurations in the Dubai (mec1-1-0) region. Mitigation actions are actively underway, and we are closely coordinating with our cloud partner to restore full service. No broader service impact has been observed. We will provide further updates as additional progress is made.

3. identified Mar 02, 2026, 12:04 AM UTC

   We are observing continued progress in restoring functionality for limited subset of customers impacted by Reserved IP configurations in the Dubai (mec1-1-0) region. Improvements have been seen in infrastructure operations, and mitigation efforts remain actively in progress.

4. resolved Mar 02, 2026, 02:29 AM UTC

   The issue affecting a limited subset of customers using Reserved IP configurations in the Middle East (UAE) region has been fully resolved.Service functionality has been fully restored, and the environment is stable. We will continue to monitor the region to ensure sustained performance and reliability. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions or need assistance, please contact our support team.