Cisco Secure Access Outage History
Cisco Secure Access is up right nowPingoru has recorded 141 incidents for Cisco Secure Access: 141 in the last 12 months and 43 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 14 | 23 of 720 (3%) |
| May 2026 | 15 | 72 of 744 (10%) |
| June 2026 | 19 | 73 of 720 (10%) |
| July 2026 | 13 | 36 of 744 (5%) |
| August 2026 | 17 | 169 of 744 (23%) |
| September 2026 | 11 | 54 of 720 (8%) |
| October 2026 | 13 | 216 of 590 (37%) |
Incidents, newest first
Minor January 21, 2026 Cisco Secure Access - Data Loss Prevention Scanning Services Unavailable/Intermittent 2h 7m Data Loss Prevention, Data Loss Prevention, Data Loss Prevention, Data Loss Prevention and 22 more
Started Jan 21, 2026, 08:35 AM UTC· resolved Jan 21, 2026, 10:42 AM UTC
- investigating Jan 21, 2026, 08:35 AM UTC
We are investigating an issue impacting Data Loss Prevention (DLP) functionality for all location. Customers may experience reduced DLP effectiveness for AI-based policies only. There is no impact to creating or modifying policies, and all other DLP policies continue to function as expected. Our engineering teams are actively working to identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
- identified Jan 21, 2026, 08:41 AM UTC
We have identified the root cause of the issue affecting DLP policy. Remediation efforts are underway. We are actively monitoring the situation and will provide a final update once the issue is fully resolved.
- resolved Jan 21, 2026, 10:42 AM UTC
The issue affecting Data Loss Functionality for AI Based policy in all locations has been resolved as of 10:37 UTC. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Notice January 15, 2026 Cisco Secure Access - India (West) – Mumbai (csc_ap_south-1_1_0) 5m Network Tunnel Groups, Zero Trust Access
Started Jan 15, 2026, 03:17 PM UTC· resolved Jan 15, 2026, 03:23 PM UTC
- monitoring Jan 15, 2026, 03:17 PM UTC
[Impact Statement]: Customers in India (West) - Mumbai (csc_ap_south-1_1_0) may have experienced latency and connection failures with Network Tunnel Groups and Zero Trust due to ISP issues from 14:20 UTC until 14:50 UTC. We are coordinating with relevant parties to make sure everything is stable.
- resolved Jan 15, 2026, 03:23 PM UTC
The issue with ISPs are now resolved.
Minor January 13, 2026 Cisco Secure Access - Secure Advanced - Allow access to encrypted files 3h 48m Web Security, Web Security, Web Security, Web Security and 23 more
Started Jan 13, 2026, 08:11 PM UTC· resolved Jan 14, 2026, 12:00 AM UTC
- investigating Jan 13, 2026, 08:11 PM UTC
The feature "allow access to encrypted files" located under Secure, Advanced is designed to allow encrypted files to bypass blocking, is currently not functioning as intended. Our engineering team is actively working to resolve this issue.
- identified Jan 13, 2026, 08:47 PM UTC
The engineering team has identified the issue and is currently performing a rollback to restore full functionality. The rollback process may take up to three hours to complete.
- resolved Jan 14, 2026, 12:00 AM UTC
The rollback has been completed, and the issue has been resolved.
Minor January 12, 2026 Cisco Secure Access - Dashboard – Experience Insights 9m Dashboard
Started Jan 12, 2026, 02:20 PM UTC· resolved Jan 12, 2026, 02:29 PM UTC
- investigating Jan 12, 2026, 02:20 PM UTC
It has been observed that since January 9th, the "Experience Insights" function is currently not operational in the Cisco Secure Access Portal. Engineering team is working to fix this issue.
- resolved Jan 12, 2026, 02:29 PM UTC
The incident is resolved at 13:21 UTC. Engineering team identified and corrected an internal configuration.
Minor January 9, 2026 Cisco Secure Access -Tenant configuration missing from Dashboard. 1h 13m Dashboard
Started Jan 09, 2026, 09:58 AM UTC· resolved Jan 09, 2026, 11:11 AM UTC
- investigating Jan 09, 2026, 09:58 AM UTC
Tenant configuration not Loading in Cisco Secure Access Dashboard We are currently investigating an issue causing Tenant configuration missing from the Cisco Secure Access dashboard. Customers will not be able to view configured tenants (new or existing) on the dashboard. However, the tenants are correctly configured on the backend and are functioning as expected. Updates will be provided as more information becomes available.
- monitoring Jan 09, 2026, 10:15 AM UTC
The issue has been identified and fixed by the ENG team. We are currently monitoring the situation and will provide updates as soon as they are available.
- resolved Jan 09, 2026, 11:11 AM UTC
The issue affecting Tenant configuration missing from the Dashboard has been resolved as of 10:02UTC. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience.
Notice January 6, 2026 Error downloading ThousandEyes module profile from SSE dashboard 42m Dashboard
Started Jan 06, 2026, 04:40 AM UTC· resolved Jan 06, 2026, 05:22 AM UTC
- investigating Jan 06, 2026, 04:40 AM UTC
We are currently investigating an issue where users are getting error downloading ThousandEyes module profile from SSE dashboard.
- resolved Jan 06, 2026, 05:22 AM UTC
Subsequent investigation determined that this was a false-positive issue, and there was no customer facing impact.
Notice December 30, 2025 Cisco Secure Access - DNS Services 3h 56m DNS, DNS, DNS, DNS and 18 more
Started Dec 30, 2025, 02:18 PM UTC· resolved Dec 30, 2025, 06:15 PM UTC
- monitoring Dec 30, 2025, 02:18 PM UTC
Service performance issues occurred with specific name resolution starting at 10:55 UTC, impacting multiple data centers. A fix was implemented at 13:12 UTC, and internal checks confirmed that the service is now functioning properly. The issue is resolved, and the team is monitoring the situation closely.
- resolved Dec 30, 2025, 06:15 PM UTC
This incident has been resolved.
Notice December 12, 2025 Cisco Secure Access - Frankfurt (eu-central-1-1-0) - Network tunnel groups – Network Tunnel Groups
Started Dec 12, 2025, 08:47 PM UTC· resolved Dec 12, 2025, 08:47 PM UTC
- resolved Dec 12, 2025, 08:47 PM UTC
It was identified an issue with Network Tunnel Groups in Frankfurt (eu-central-1-1-0), tunnels may have been redirected to the secondary datacenter between 20:10 UTC and 20:23 UTC. Service has been restored. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Minor December 12, 2025 AI Guardrail Policies Not Enforcing in UAE 20m Data Loss Prevention
Started Dec 12, 2025, 12:44 PM UTC· resolved Dec 12, 2025, 01:05 PM UTC
- investigating Dec 12, 2025, 12:44 PM UTC
We are currently investigating an issue affecting Data Loss Prevention (DLP) enforcement, and customers in this UAE region may not see their AI Guardrail policies being applied. Our engineering team is actively working to restore full service.
- resolved Dec 12, 2025, 01:05 PM UTC
The issue affecting AI Guardrail policies in UAE has been resolved as of 13:00 UTC. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience.
Major December 12, 2025 RA-VPN Service Degradation – London Data Center 1h 32m Remote Access VPN
Started Dec 12, 2025, 11:33 AM UTC· resolved Dec 12, 2025, 01:05 PM UTC
- investigating Dec 12, 2025, 11:33 AM UTC
We are investigating a potential issue with the RA-VPN service affecting customers connecting to the London data center. Impacted users are receiving the error: “AAA authorization server not accessible.” Our engineering team is actively working on the issue We are coordinating with the relevant teams. We will provide updates as new information becomes available.
- investigating Dec 12, 2025, 11:47 AM UTC
We are continuing our investigation to identify the cause. As a workaround, please try connecting to a different region. We will provide updates as new information becomes available.
- resolved Dec 12, 2025, 01:05 PM UTC
The issue affecting RA-VPN service in London has been resolved as of 12:50 UTC. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience.