Chase UK Outage History
Chase UK is up right nowPingoru has recorded 53 incidents for Chase UK: 22 in the last 12 months and 10 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 9 of 720 (1%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 3 | 13 of 720 (2%) |
| July 2026 | 4 | 10 of 744 (1%) |
| August 2026 | 3 | 17 of 744 (2%) |
| September 2026 | 1 | 8 of 720 (1%) |
| October 2026 | 4 | 17 of 509 (3%) |
Incidents, newest first
Minor October 19, 2026 Talking to us today 1h 11m Contacting us
Started Oct 19, 2026, 09:55 AM UTC· resolved Oct 19, 2026, 11:07 AM UTC
- investigating Oct 19, 2026, 09:55 AM UTC
We have a problem with one of our systems at the moment. It means you can't call us through the app or on our usual number. We can still message with you, so please get in touch with us that way if you need to. If you urgently need to speak to us or don't have your app to hand, please call us on +44 203 493 0829 instead. We won't charge you for calling, but you may be charged by your phone provider or if you're abroad. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
- resolved Oct 19, 2026, 11:07 AM UTC
This incident has been resolved.
Minor October 14, 2026 Trouble with balances and using your card 46m Using your card
Started Oct 14, 2026, 03:27 PM UTC· resolved Oct 14, 2026, 04:13 PM UTC
- investigating Oct 14, 2026, 03:27 PM UTC
A problem with our systems means that you may have trouble seeing your card details in the app right now. This may affect online payments, as your card name, number, expiry date and security code won't be visible for now. You may also have trouble with some online card transactions. You can still use your card in-store. We're sorry for any problems this causes you. We know you count on your bank for the important things in life. We're working as fast as we can to fix the problem and will update you as soon as we know more.
- resolved Oct 14, 2026, 04:13 PM UTC
This incident has been resolved.
Minor October 13, 2026 Issues using J.P. Morgan Personal Investing 13h 14m
Started Oct 13, 2026, 06:06 PM UTC· resolved Oct 14, 2026, 07:20 AM UTC
- identified Oct 13, 2026, 06:06 PM UTC
We have a problem with one of our systems at the moment. It means you might experience some delays when trying to do things like create a pot with J.P. Morgan Personal Investing. If this happens, please try again. We're working as fast as we can to fix it and we're sorry for any problems this causes you.
- identified Oct 13, 2026, 06:06 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 13, 2026, 11:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 14, 2026, 07:20 AM UTC
This incident has been resolved.
Minor October 8, 2026 Trouble with your card 1h 39m Using your card
Started Oct 08, 2026, 12:05 AM UTC· resolved Oct 08, 2026, 01:44 AM UTC
- investigating Oct 08, 2026, 12:05 AM UTC
A problem with our systems means that you may have trouble seeing your card details in the app right now. This may affect online payments, as your card name, number, expiry date and security code won't be visible for now. You may also have trouble with some online card transactions. You can still use your card in-store. We're sorry for any problems this causes you. We know you count on your bank for the important things in life. We're working as fast as we can to fix the problem and will update you as soon as we know more.
- investigating Oct 08, 2026, 12:05 AM UTC
We are continuing to investigate this issue.
- resolved Oct 08, 2026, 01:44 AM UTC
This incident has been resolved.
Minor September 16, 2026 We're sorry 7h 27m Contacting us
Started Sep 16, 2026, 08:57 AM UTC· resolved Sep 16, 2026, 04:25 PM UTC
- investigating Sep 16, 2026, 08:57 AM UTC
We can't help you with your account at the moment, only general questions.
- investigating Sep 16, 2026, 09:54 AM UTC
We are continuing to investigate this issue.
- investigating Sep 16, 2026, 10:48 AM UTC
We're still investigating this issue with our Support team's systems at the moment. Our team still can't access any details about your account when you contact us. That means we can't answer specific questions about your account. Your data is not affected.
- resolved Sep 16, 2026, 04:25 PM UTC
This incident has been resolved.
Minor August 26, 2026 Payments are delayed right now 40m Seeing balances and activity, Paying money in, Sending money out, Moving money between accounts
Started Aug 26, 2026, 09:22 AM UTC· resolved Aug 26, 2026, 10:02 AM UTC
- investigating Aug 26, 2026, 09:22 AM UTC
A problem with our systems means that money is taking longer to come in and to get to other people. Standing orders and Direct Debits are not affected. Your payment will still be processed as normal, it's just taking a little bit longer. We're sorry for any problems this causes you. We know you count on your bank for the important things in life. We're working as fast as we can to fix the problem and will update you as soon as we know more.
- resolved Aug 26, 2026, 10:02 AM UTC
This incident has been resolved.
Notice August 17, 2026 Messaging us isn't working right now 14h 37m Contacting us
Started Aug 17, 2026, 07:20 PM UTC· resolved Aug 18, 2026, 09:58 AM UTC
- identified Aug 17, 2026, 07:20 PM UTC
We have a problem with one of our systems right now. It means that you may not get a response from us if you message us today. That also means that more people than usual are trying to call us today, so it might take us a little longer to pick up. We know you count on your bank for the important things in life. We're working as fast as we can to fix the problem and we'll update you as soon as we know more. We're sorry for any problems this causes you.
- resolved Aug 18, 2026, 09:58 AM UTC
This incident is resolved.
Notice August 17, 2026 Payments and some transactions are delayed right now 3h 38m Seeing balances and activity, Paying money in, Making regular payments
Started Aug 17, 2026, 05:30 PM UTC· resolved Aug 17, 2026, 09:09 PM UTC
- identified Aug 17, 2026, 05:30 PM UTC
A problem with our systems means that some transactions and payments are taking longer to process. Standing orders and Direct Debits are not affected. Your payment will still be processed as normal, it's just taking a little bit longer. We're sorry for any problems this causes you. We know you count on your bank for the important things in life. We're working as fast as we can to fix the problem and will update you as soon as we know more.
- identified Aug 17, 2026, 08:12 PM UTC
We are continuing to work on a fix for this issue.
Minor July 31, 2026 Issues opening saver accounts 2h 21m Rewards
Started Jul 31, 2026, 08:32 AM UTC· resolved Jul 31, 2026, 10:54 AM UTC
- investigating Jul 31, 2026, 08:32 AM UTC
We have a problem with one of our systems at the moment. It means you can’t open a new saver account right now. Everything else works as normal. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
- resolved Jul 31, 2026, 10:54 AM UTC
This incident has been resolved.
Notice July 24, 2026 Trouble with online card payments 3h 44m
Started Jul 24, 2026, 05:33 PM UTC· resolved Jul 24, 2026, 09:18 PM UTC
- investigating Jul 24, 2026, 05:33 PM UTC
We have a problem with some of our systems at the moment. It means that some online card payments that need security checks aren't working right now. You can still use your card in shops, and with Apple Pay and Google Pay. You can also withdraw cash and transfer money. Your Direct Debits and standing orders aren't affected. If you've got an important payment impacted by this, we'll make things right for you once we've sorted the issue. We're sorry for any problems this causes you. We know you count on your bank for the important things in life. We're working as fast as we can to fix the problem and will update you as soon as we know more.
- resolved Jul 24, 2026, 09:18 PM UTC
This incident has been resolved.
Notice June 22, 2026 Joining J.P. Morgan Personal Investing 2h 5m
Started Jun 22, 2026, 12:38 PM UTC· resolved Jun 22, 2026, 02:44 PM UTC
- investigating Jun 22, 2026, 12:38 PM UTC
J.P. Morgan Personal Investing are having an issue with one of their services. You may experience an issue joining them today. If that happens, please try again later.
- resolved Jun 22, 2026, 02:44 PM UTC
This incident has been resolved.
Minor June 15, 2026 Payments going out are held in a queue 7h 10m Sending money out
Started Jun 15, 2026, 03:13 PM UTC· resolved Jun 15, 2026, 10:24 PM UTC
- investigating Jun 15, 2026, 03:13 PM UTC
A problem with our systems means that money is taking longer to get to other people. Standing orders and Direct Debits are not affected. Your payment will still be processed as normal, it's just taking a little bit longer. If you've got an important payment affected by this, we'll make things right for you once we've sorted the issue. We're sorry for any problems this causes you. We know you count on your bank for the important things in life. We're working as fast as we can to fix the problem and will update you as soon as we know more.
- investigating Jun 15, 2026, 04:22 PM UTC
We are continuing to investigate this issue.
- investigating Jun 15, 2026, 04:58 PM UTC
We are continuing to investigate this issue.
- monitoring Jun 15, 2026, 04:59 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 15, 2026, 10:24 PM UTC
This incident has been resolved.
Minor April 22, 2026 Trouble with the app 1h 37m Logging in, Seeing balances and activity, Contacting us
Started Apr 22, 2026, 07:19 PM UTC· resolved Apr 22, 2026, 08:56 PM UTC
- investigating Apr 22, 2026, 07:19 PM UTC
We have a problem with some of our systems at the moment. It means that we’re having trouble loading information into the app. Some customers are also having an issue logging into the app. Our Support Team are also unable to help with information about your account. You can still use your card as normal. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
- investigating Apr 22, 2026, 07:53 PM UTC
We are continuing to investigate this issue.
- resolved Apr 22, 2026, 08:56 PM UTC
This incident is resolved
Minor April 12, 2026 Payments aren't working right now 3h 42m Paying money in, Sending money out
Started Apr 12, 2026, 11:50 AM UTC· resolved Apr 12, 2026, 03:33 PM UTC
- investigating Apr 12, 2026, 11:50 AM UTC
We have a problem with some of our systems at the moment. You can still move money between your accounts. Your card works as normal. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
- resolved Apr 12, 2026, 03:33 PM UTC
This incident has been resolved.
Major March 4, 2026 Transactions are updating slowly right now 5h 18m Seeing balances and activity
Started Mar 04, 2026, 03:28 AM UTC· resolved Mar 04, 2026, 08:47 AM UTC
- investigating Mar 04, 2026, 03:28 AM UTC
We have a problem with one of our systems at the moment. It means that card transactions and payments in or out are not showing up in ‘All activity’. The transaction is going through as normal however. Your balance is also updating properly. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
- investigating Mar 04, 2026, 08:29 AM UTC
We have a problem with one of our systems at the moment. It means that card transactions and payments in or out are taking longer to show up in ‘All activity’. The transaction is going through as normal however. Your balance is also updating properly. If you generate a custom statement, transactions may not appear there either. Please try again later today. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
- resolved Mar 04, 2026, 08:47 AM UTC
This incident has been resolved.
Notice February 17, 2026 Trouble with opening a credit card 2d 15h
Started Feb 17, 2026, 12:32 AM UTC· resolved Feb 19, 2026, 04:01 PM UTC
- investigating Feb 17, 2026, 12:32 AM UTC
We have a problem with one of our systems at the moment. It means that you may not be able to apply for a credit card with us right now. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
- resolved Feb 19, 2026, 04:01 PM UTC
This incident has been resolved.
Major January 12, 2026 Issues with joining us and rewards 1h 43m Joining us, Rewards
Started Jan 12, 2026, 04:08 PM UTC· resolved Jan 12, 2026, 05:51 PM UTC
- investigating Jan 12, 2026, 04:08 PM UTC
We're having some trouble with some of our systems at the moment. You won't be able to join us or continue with your application at the moment. Please come back and try again later. It also means that rewards aren't working properly right now. You might not see them show up in the app until we can fix it. You can still earn any cashback in the background and your card still works as normal. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
- investigating Jan 12, 2026, 04:18 PM UTC
We are continuing to investigate this issue.
- investigating Jan 12, 2026, 04:19 PM UTC
We are continuing to investigate this issue.
- investigating Jan 12, 2026, 04:27 PM UTC
We're having some trouble with some of our systems at the moment. You won't be able to join us or continue with your application at the moment. Please come back and try again later. It also means that rewards aren't working properly right now. You might not see them show up in the app until we can fix it. You can still earn any cashback in the background and your card still works as normal. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
- investigating Jan 12, 2026, 04:59 PM UTC
We're having some trouble with some of our systems at the moment. You won't be able to join us or continue with your application at the moment. Please come back and try again later. It also means that rewards aren't working properly right now. You might not see them show up in the app until we can fix it. You can still earn any cashback in the background and your card still works as normal. If you are trying to change device or reset your passcode, you cannot do this at the moment. Please try again later. Statements are also not available at the moment. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
- resolved Jan 12, 2026, 05:51 PM UTC
This incident has been resolved.
Minor November 13, 2025 Card payments are not showing in 'All Activity' 1h 9m Seeing balances and activity
Started Nov 13, 2025, 07:43 AM UTC· resolved Nov 13, 2025, 08:52 AM UTC
- investigating Nov 13, 2025, 07:43 AM UTC
We have a problem with one of our systems at the moment. It means that card transactions are taking longer to process on our side. They have gone through properly for the person you are paying. You can still transfer money in the app. Your Direct Debits and standing orders aren't affected. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
- resolved Nov 13, 2025, 08:52 AM UTC
This incident has been resolved.
Minor October 13, 2025 Trouble reinstalling the app 1d 22h Logging in
Started Oct 13, 2025, 02:58 PM UTC· resolved Oct 15, 2025, 01:28 PM UTC
- identified Oct 13, 2025, 02:58 PM UTC
We have a problem with one of our systems at the moment. This means that some customers who are reinstalling the Chase app or are changing devices are struggling to upload their ID documents. We're working on a fix, but if this happens to you, please make sure you're on the latest version of the app and try again when your internet connection is stronger. If you need to make a payment or move money while you're logging back in, please call us on 0800 376 3333 (or +44 203 493 0829 if you're abroad). We know you count on your bank for the important things in life. We're working as fast as we can to fix the problem and will update you as soon as we know more.
- resolved Oct 15, 2025, 01:28 PM UTC
This incident has been resolved.
Minor October 1, 2025 Trouble loading saver accounts 2h 12m Seeing balances and activity, Contacting us
Started Oct 01, 2025, 08:08 AM UTC· resolved Oct 01, 2025, 10:21 AM UTC
- investigating Oct 01, 2025, 08:08 AM UTC
We have a problem with one of our systems at the moment. This means that some saver accounts aren't loading properly right now. If this happens to you, please pull to refresh the app and wait a few seconds. If this doesn't work, please search for 'refresh your data' on 'Support' and follow the instructions in the FAQ. We know you count on your bank for the important things in life. We're working as fast as we can to fix the problem and will update you as soon as we know more.
- investigating Oct 01, 2025, 10:14 AM UTC
We are continuing to investigate this issue.
- investigating Oct 01, 2025, 10:19 AM UTC
We are continuing to investigate this issue.
- resolved Oct 01, 2025, 10:21 AM UTC
This incident has been resolved.
Notice July 31, 2025 Issues with logging in on iOS 3h 17m Logging in
Started Jul 31, 2025, 09:12 AM UTC· resolved Jul 31, 2025, 12:30 PM UTC
- investigating Jul 31, 2025, 09:12 AM UTC
We have a problem with one of our systems at the moment. It means that some customers are having issues logging in to the app with biometrics like Touch ID or Face ID. If this happens to you, please use your passcode. If you use Face ID, you might need to cover the camera to be able to enter the passcode. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
- investigating Jul 31, 2025, 09:13 AM UTC
We are continuing to investigate this issue.
- resolved Jul 31, 2025, 12:30 PM UTC
This incident has been resolved.
Notice July 17, 2025 Getting help today 20m Contacting us
Started Jul 17, 2025, 07:59 AM UTC· resolved Jul 17, 2025, 08:19 AM UTC
- investigating Jul 17, 2025, 07:59 AM UTC
We have a problem with some of our systems at the moment. It means that it might take us longer to help you with some complex issues today. If this happens, we'll work on your case as soon as possible. We may have to ask you to call us back later. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
- resolved Jul 17, 2025, 08:19 AM UTC
This incident has been resolved.
Minor June 23, 2025 Trouble with using cards online 1h 19m Using your card
Started Jun 23, 2025, 05:53 PM UTC· resolved Jun 23, 2025, 07:12 PM UTC
- investigating Jun 23, 2025, 05:53 PM UTC
We have a problem with some of our systems at the moment. It means that some online card transactions aren't working right now. If this happens, please try again. Your card works as normal in store We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
- resolved Jun 23, 2025, 07:12 PM UTC
This incident has been resolved.
Major June 12, 2025 All payments are being held in a queue 2h 31m Paying money in, Sending money out
Started Jun 12, 2025, 04:51 PM UTC· resolved Jun 12, 2025, 07:23 PM UTC
- investigating Jun 12, 2025, 04:51 PM UTC
We have a problem with some of our systems at the moment. It means you can't make or receive payments right now. Any money you've already paid out or paid in is being held in a queue. Please don't retry payments. You can still move money between your accounts. Your card works as normal. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
- resolved Jun 12, 2025, 07:23 PM UTC
This incident has been resolved.
Notice March 4, 2025 Transactions clearing today 5h 15m Seeing balances and activity
Started Mar 04, 2025, 12:58 PM UTC· resolved Mar 04, 2025, 06:14 PM UTC
- monitoring Mar 04, 2025, 12:58 PM UTC
We've identified an issue with some merchants where their transactions are clearing later than usual. It means that some transactions are showing up in your activity list today from a few weeks ago. Please check if you've made this transaction in the last few weeks. If you recognise it, you don't need to do anything – you haven't been charged twice. If you don't recognise a transaction, please let us know. Other payments in and out of your account should work as normal.
- resolved Mar 04, 2025, 06:14 PM UTC
This incident has been resolved.