Chase UK experienced a minor incident on September 16, 2026 affecting Contacting us, lasting 7h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Contacting us
Update timeline
- investigating Sep 16, 2026, 08:57 AM UTC
We can't help you with your account at the moment, only general questions.
- investigating Sep 16, 2026, 09:54 AM UTC
We are continuing to investigate this issue.
- investigating Sep 16, 2026, 10:48 AM UTC
We're still investigating this issue with our Support team's systems at the moment. Our team still can't access any details about your account when you contact us. That means we can't answer specific questions about your account. Your data is not affected.
- resolved Sep 16, 2026, 04:25 PM UTC
This incident has been resolved.