Chase UK incident

Payments going out are held in a queue

Resolved after 7 hours 10 minutes, affecting Sending money out, on June 15, 2026.

monitoring Jun 15, 2026, 04:59 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jun 15, 2026, 03:13 PM UTC
Resolved
Jun 15, 2026, 10:24 PM UTC
Duration
7h 10m
Detected by Pingoru
Jun 15, 2026, 03:13 PM UTC

Affected components

Sending money out

Update timeline

  1. investigating Jun 15, 2026, 03:13 PM UTC

    A problem with our systems means that money is taking longer to get to other people. Standing orders and Direct Debits are not affected. Your payment will still be processed as normal, it's just taking a little bit longer. If you've got an important payment affected by this, we'll make things right for you once we've sorted the issue. We're sorry for any problems this causes you. We know you count on your bank for the important things in life. We're working as fast as we can to fix the problem and will update you as soon as we know more.

  2. investigating Jun 15, 2026, 04:22 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 15, 2026, 04:58 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Jun 15, 2026, 04:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 15, 2026, 10:24 PM UTC

    This incident has been resolved.

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