Chase UK experienced a major incident on January 12, 2026 affecting Joining us and Rewards, lasting 1h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 12, 2026, 04:08 PM UTC
We're having some trouble with some of our systems at the moment. You won't be able to join us or continue with your application at the moment. Please come back and try again later. It also means that rewards aren't working properly right now. You might not see them show up in the app until we can fix it. You can still earn any cashback in the background and your card still works as normal. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
- investigating Jan 12, 2026, 04:18 PM UTC
We are continuing to investigate this issue.
- investigating Jan 12, 2026, 04:19 PM UTC
We are continuing to investigate this issue.
- investigating Jan 12, 2026, 04:27 PM UTC
We're having some trouble with some of our systems at the moment. You won't be able to join us or continue with your application at the moment. Please come back and try again later. It also means that rewards aren't working properly right now. You might not see them show up in the app until we can fix it. You can still earn any cashback in the background and your card still works as normal. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
- investigating Jan 12, 2026, 04:59 PM UTC
We're having some trouble with some of our systems at the moment. You won't be able to join us or continue with your application at the moment. Please come back and try again later. It also means that rewards aren't working properly right now. You might not see them show up in the app until we can fix it. You can still earn any cashback in the background and your card still works as normal. If you are trying to change device or reset your passcode, you cannot do this at the moment. Please try again later. Statements are also not available at the moment. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
- resolved Jan 12, 2026, 05:51 PM UTC
This incident has been resolved.