Chase UK incident

Trouble with the app

Minor Resolved View vendor source →
Started
Apr 22, 2026, 07:19 PM UTC
Resolved
Apr 22, 2026, 08:56 PM UTC
Duration
1h 37m
Detected by Pingoru
Apr 22, 2026, 07:19 PM UTC

Affected components

Logging inSeeing balances and activityContacting us

Update timeline

  1. investigating Apr 22, 2026, 07:19 PM UTC

    We have a problem with some of our systems at the moment. It means that we’re having trouble loading information into the app. Some customers are also having an issue logging into the app. Our Support Team are also unable to help with information about your account. You can still use your card as normal. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.

  2. investigating Apr 22, 2026, 07:53 PM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 22, 2026, 08:56 PM UTC

    This incident is resolved

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