Chase UK experienced a notice incident on August 17, 2026 affecting Contacting us, lasting 14h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Contacting us
Update timeline
- identified Aug 17, 2026, 07:20 PM UTC
We have a problem with one of our systems right now. It means that you may not get a response from us if you message us today. That also means that more people than usual are trying to call us today, so it might take us a little longer to pick up. We know you count on your bank for the important things in life. We're working as fast as we can to fix the problem and we'll update you as soon as we know more. We're sorry for any problems this causes you.
- resolved Aug 18, 2026, 09:58 AM UTC
This incident is resolved.