Chase UK experienced a minor incident on October 8, 2026 affecting Using your card, lasting 1h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 08, 2026, 12:05 AM UTC
A problem with our systems means that you may have trouble seeing your card details in the app right now. This may affect online payments, as your card name, number, expiry date and security code won't be visible for now. You may also have trouble with some online card transactions. You can still use your card in-store. We're sorry for any problems this causes you. We know you count on your bank for the important things in life. We're working as fast as we can to fix the problem and will update you as soon as we know more.
- investigating Oct 08, 2026, 12:05 AM UTC
We are continuing to investigate this issue.
- resolved Oct 08, 2026, 01:44 AM UTC
This incident has been resolved.