Chase UK incident

Card payments are not showing in 'All Activity'

Chase UK experienced a minor incident on November 13, 2025 affecting Seeing balances and activity, lasting 1h 9m. The incident has been resolved; the full update timeline is below.

Started: Nov 13, 2025, 07:43 AM UTC
Resolved: Nov 13, 2025, 08:52 AM UTC
Duration: 1h 9m
Detected by Pingoru: Nov 13, 2025, 07:43 AM UTC

Affected components

Seeing balances and activity

Update timeline

investigating Nov 13, 2025, 07:43 AM UTC

We have a problem with one of our systems at the moment. It means that card transactions are taking longer to process on our side. They have gone through properly for the person you are paying. You can still transfer money in the app. Your Direct Debits and standing orders aren't affected. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
resolved Nov 13, 2025, 08:52 AM UTC

This incident has been resolved.