Chase UK experienced a notice incident on July 31, 2025 affecting Logging in, lasting 3h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 31, 2025, 09:12 AM UTC
We have a problem with one of our systems at the moment. It means that some customers are having issues logging in to the app with biometrics like Touch ID or Face ID. If this happens to you, please use your passcode. If you use Face ID, you might need to cover the camera to be able to enter the passcode. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
- investigating Jul 31, 2025, 09:13 AM UTC
We are continuing to investigate this issue.
- resolved Jul 31, 2025, 12:30 PM UTC
This incident has been resolved.