Chase UK experienced a minor incident on September 20, 2025 affecting Contacting us, lasting 6h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 20, 2025, 08:05 PM UTC
We have a problem with some of our systems at the moment. It means that when you contact us at the moment, you might have difficulty getting through. If that happens, please try again later. Some of our team are also not able to respond to messages, so you might wait longer for a response. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
- monitoring Sep 21, 2025, 02:06 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 21, 2025, 02:49 AM UTC
This incident has been resolved.