Chase UK experienced a minor incident on September 20, 2025 affecting Using your card, lasting 7h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 20, 2025, 10:13 PM UTC
We have a problem with some of our systems at the moment. It means that some online card payments aren't working right now. You can still use your card for most online card payments, in shops, and with Apple Pay and Google Pay. You can also withdraw cash and transfer money. Your Direct Debits and standing orders aren't affected. If you've got an important payment impacted by this, we'll make things right for you once we've sorted the issue. We're sorry for any problems this causes you. We know you count on your bank for the important things in life. We're working as fast as we can to fix the problem and will update you as soon as we know more.
- resolved Sep 21, 2025, 05:34 AM UTC
This incident has been resolved.