CallPotential Outage History

CallPotential had 15 outages in the last 2 years totaling 179h 16m of downtime — averaging 0.6 incidents per month.

There were 15 CallPotential outages since August 18, 2025 totaling 179h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.callpotential.com

Major July 9, 2026

Users unable to log into the system

Detected by Pingoru: Jul 09, 2026, 01:24 PM UTC
Resolved: Jul 09, 2026, 03:23 PM UTC
Duration: 1h 59m

Affected: Storable CRM V2Contact Center V2

Timeline · 4 updates

identified Jul 09, 2026, 01:24 PM UTC

We are currently experiencing an issue with users not able to log into the Storable CRM system. Our team has determined the cause and actively working to resolve this as quickly as possible. We will update shortly with next steps and ETA. This is not affecting the location users that have the system registered to the computer.
identified Jul 09, 2026, 01:45 PM UTC

We are currently working on a release to address this issue which should be up and running within the next 15 minutes. We will update here once the release is in place and tested.
monitoring Jul 09, 2026, 01:48 PM UTC

The update has been completed and are able to see users being able to log in, it may be required to do a hard refresh using a CTRL + Shift + R if they are stuck in a loading status.
resolved Jul 09, 2026, 03:23 PM UTC

This incident has been resolved.

Read the full incident report →

Minor June 17, 2026

Snowflake reporting issue

Detected by Pingoru: Jun 17, 2026, 04:23 PM UTC
Resolved: Jun 18, 2026, 02:11 PM UTC
Duration: 21h 48m

Affected: Storable CRM V2

Timeline · 4 updates

investigating Jun 17, 2026, 04:23 PM UTC

Due to an issue with our nightly data refresh process, data from June 16, 2026, may be missing or incomplete when viewing in-app reports or within the Snowflake data share for clients who receive that data. Our team is actively investigating the issue and working to restore the missing data as quickly as possible. We will provide an update once the data refresh has been completed successfully
identified Jun 17, 2026, 04:24 PM UTC

Due to an issue with our nightly data refresh process, data from June 16, 2026, may be missing or incomplete when viewing in-app reports or within the Snowflake data share for clients who receive that data. Our team has identified a potential solution and is making the necessary changes. Once those changes have been tested, the team will rerun the refresh process. Unfortunately, this process can take up to 4 hours to complete, so the data will likely not be fully refreshed until later tonight. We will provide another update once the refresh has completed successfully.
identified Jun 17, 2026, 06:27 PM UTC

Due to an issue with our nightly data refresh process, data from June 16, 2026, may be missing or incomplete when viewing in-app reports or within the Snowflake data share for clients who receive that data. Our team has identified a potential fix and is targeting resolution tonight. We expect the missing data to be updated when the nightly data refresh runs during its regularly scheduled time tonight. We will provide another update once the refresh has completed successfully.
resolved Jun 18, 2026, 02:11 PM UTC

The Snowflake reporting issue has been resolved. Thanks again for your patience.

Read the full incident report →

Minor April 30, 2026

Unable to make outbound calls from Sitelink-integrated accounts

Detected by Pingoru: Apr 30, 2026, 03:50 PM UTC
Resolved: Apr 30, 2026, 08:24 PM UTC
Duration: 4h 34m

Affected: Storable CRM V2Contact Center V2

Timeline · 3 updates

investigating Apr 30, 2026, 02:43 PM UTC

An issue is temporarily preventing outbound calls from being initiated to tenants from Sitelink integrated accounts. We know this disrupts your workflow, and our team is working to implement a solution. We’ll share updates here as soon as more information is available.
monitoring Apr 30, 2026, 03:50 PM UTC

A fix has been implemented, and we are monitoring system performance. We’ll continue to observe the issue and post further updates if necessary. Please refresh your system to apply the fix. If you are still having issues, please reach out to our Support Team.
resolved Apr 30, 2026, 08:24 PM UTC

This issue is now fully resolved. Thank you for your patience while we worked through this.

Read the full incident report →

Major January 7, 2026

CallPotential V1 Issue

Detected by Pingoru: Jan 07, 2026, 02:56 PM UTC
Resolved: Jan 07, 2026, 07:53 PM UTC
Duration: 4h 57m

Affected: Contact Center V1Storable CRM V1Collections V1

Timeline · 5 updates

investigating Jan 07, 2026, 02:56 PM UTC

We are currently investigating an issue preventing users from opening the CallPotential V1 software. We will provide updates as we learn more. Thank you for your patience as our team works toward a solution.
investigating Jan 07, 2026, 02:59 PM UTC

We are currently investigating an issue preventing users from opening the CallPotential V1 location software. We will provide updates as we learn more. Thank you for your patience as our team works toward a solution.
identified Jan 07, 2026, 05:17 PM UTC

This issue has been identified, and we continue to work toward a resolution. We will provide updates as we learn more.
monitoring Jan 07, 2026, 06:54 PM UTC

A fix has been implemented, and we are monitoring the results. Please try to login to the software again. We will continue to monitor system stability.
resolved Jan 07, 2026, 07:53 PM UTC

This issue has been resolved.

Read the full incident report →

Major November 25, 2025

Storable CRM Connection Issue

Detected by Pingoru: Nov 25, 2025, 02:46 PM UTC
Resolved: Nov 26, 2025, 10:26 PM UTC
Duration: 1d 7h

Affected: Contact Center V1Storable CRM V1Collections V1Storable CRM V2Contact Center V2Collections V2

Timeline · 6 updates

investigating Nov 25, 2025, 02:46 PM UTC

We're aware of a login issue causing connection error messages. This appears to be an issue with our communications provider, Twilio, which has an active incident. Thank you for your patience while we work to resolve this matter
monitoring Nov 25, 2025, 04:05 PM UTC

The Storable CRM connection issue is showing signs of stability, but we are still monitoring some issues. Thanks for your patience, and we will provide updates as we learn more
monitoring Nov 25, 2025, 05:28 PM UTC

As part of the recovery phase, we are still experiencing some issues with Twilio that may be affecting certain agents, including outbound calling, queue assignments, and other communication-related functions. We are continuing to investigate and will share additional updates as soon as more information becomes available.
monitoring Nov 25, 2025, 08:57 PM UTC

As a result of the recent Twilio outage, some users may still experience issues with location-level communications, queue assignments, or agent queue priorities. Our teams are actively identifying any impacted accounts and working to resolve the remaining issues as quickly as possible. Thanks for your patience, and we will provide updates as we learn more
monitoring Nov 26, 2025, 02:17 PM UTC

Working in conjunction with our communications provider, Twilio, we have identified and addressed all known issues related to the recent outage. Out of an abundance of caution, we will continue to closely monitor the system to ensure no additional impacts surface that require further investigation or resolution. If you notice anything unexpected in the meantime, please reach out to our support team.
resolved Nov 26, 2025, 10:26 PM UTC

This incident has been resolved.

Read the full incident report →

Major November 24, 2025

Today's call recordings are temporarily unavailable

Detected by Pingoru: Nov 24, 2025, 06:34 PM UTC
Resolved: Nov 25, 2025, 07:36 PM UTC
Duration: 1d 1h

Affected: Storable CRM V1

Timeline · 2 updates

identified Nov 24, 2025, 06:34 PM UTC

Our team has identified an issue that has temporarily made call recordings from November 24th unavailable in Storable CRM v1. A fix is scheduled for tonight, and we expect all recordings to be fully restored and accessible by tomorrow. Thank you for your patience while we work to resolve this matter.
resolved Nov 25, 2025, 07:36 PM UTC

This issue has been resolved.

Read the full incident report →

Major November 18, 2025

Storable CRM Login Issues

Detected by Pingoru: Nov 18, 2025, 02:07 PM UTC
Resolved: Nov 18, 2025, 03:30 PM UTC
Duration: 1h 22m

Affected: Contact Center V1Storable CRM V1Collections V1Storable CRM V2Contact Center V2Collections V2

Timeline · 4 updates

investigating Nov 18, 2025, 02:07 PM UTC

We are currently experiencing multiple issues across our CRM system this morning. We believe these disruptions might be linked to the global Cloudflare outages. Investigating this issue is our highest priority, and we will provide updates as they become available.
investigating Nov 18, 2025, 02:23 PM UTC

Storable services are currently being partially impacted by a global Cloudflare outage. This outage has caused multiple issues with our software. Thank you for your patience as our team investigates this issue. We will provide updates as they become available.
monitoring Nov 18, 2025, 02:59 PM UTC

Cloudflare has implemented a fix, and we continue to monitor our software for any issues. Thank you for your patience as we ensure all services are back to normal.
resolved Nov 18, 2025, 03:30 PM UTC

This issue has been resolved. Thank you for your patience.

Read the full incident report →

Minor October 20, 2025

AWS & Twilio Outage

Detected by Pingoru: Oct 20, 2025, 02:26 PM UTC
Resolved: Oct 21, 2025, 02:10 PM UTC
Duration: 23h 44m

Affected: Contact Center V1Storable CRM V1Collections V1Storable CRM V2Contact Center V2Collections V2Twilio SMS

Timeline · 2 updates

monitoring Oct 20, 2025, 02:26 PM UTC

We are currently monitoring an ongoing AWS service outage that is affecting Twilio, our communications provider. As a result, Storable CRM communication services, including phone calls, text messages, and emails, are experiencing disruptions. Additionally, our help site host is impacted, causing help articles to be temporarily unavailable. Our team is in close contact with our communications provider and is actively tracking recovery progress. We appreciate your patience and will provide updates as more information becomes available.
resolved Oct 21, 2025, 02:10 PM UTC

The issue has been fully resolved, and all impacted services have been restored. Our teams have verified normal operations and will continue monitoring to ensure continued stability. We sincerely appreciate your patience and understanding.

Read the full incident report →

Minor September 25, 2025

Auto Collection Issue

Detected by Pingoru: Sep 25, 2025, 07:05 PM UTC
Resolved: Sep 26, 2025, 11:48 PM UTC
Duration: 1d 4h

Affected: Storable CRM V2Collections V2

Timeline · 3 updates

investigating Sep 25, 2025, 07:05 PM UTC

We're aware of an issue impacting emails, text messages, and auto-collection calls for collection events. Our team is working on a solution, and we will provide updates as we learn more. Thank you for your patience.
monitoring Sep 26, 2025, 12:19 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Sep 26, 2025, 11:48 PM UTC

This incident has been resolved.

Read the full incident report →

Minor September 24, 2025

Data synchronization delays

Detected by Pingoru: Sep 24, 2025, 01:13 PM UTC
Resolved: Sep 24, 2025, 06:00 PM UTC
Duration: 4h 47m

Affected: Storable CRM V2Contact Center V2Collections V2Third-party API

Timeline · 6 updates

investigating Sep 24, 2025, 01:13 PM UTC

We are currently investigating delays in data synchronization between Storable CRM and associated Facility Management Systems. Our engineering team is actively working to resolve the issue, and we will provide updates as more information becomes available. Thank you for your patience.
monitoring Sep 24, 2025, 01:57 PM UTC

System performance appears to be improving, and our team is monitoring to confirm stability.
monitoring Sep 24, 2025, 02:14 PM UTC

We are continuing to monitor for any further issues.
identified Sep 24, 2025, 02:43 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Sep 24, 2025, 05:28 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Sep 24, 2025, 06:00 PM UTC

This incident has been resolved.

Read the full incident report →

Minor September 22, 2025

Issues with Edge-integrated accounts

Detected by Pingoru: Sep 22, 2025, 07:36 PM UTC
Resolved: Sep 22, 2025, 10:06 PM UTC
Duration: 2h 29m

Affected: Storable CRM V2Contact Center V2Collections V2

Timeline · 4 updates

investigating Sep 22, 2025, 07:36 PM UTC

We're aware of an issue impacting Edge-integrated accounts in Storable CRM. These issues include, but are not limited to, move-in errors, email e-sign requests, receipt printing, tenant ledger views, and more. Our team is actively working to resolve these issues. We appreciate your patience and will provide updates as we learn more.
identified Sep 22, 2025, 07:54 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Sep 22, 2025, 09:30 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Sep 22, 2025, 10:06 PM UTC

This incident has been resolved.

Read the full incident report →

Minor September 5, 2025

Storable CRM issue

Detected by Pingoru: Sep 05, 2025, 12:29 PM UTC
Resolved: Sep 05, 2025, 02:33 PM UTC
Duration: 2h 4m

Affected: Storable CRM V2Contact Center V2Collections V2

Timeline · 4 updates

investigating Sep 05, 2025, 12:29 PM UTC

We are investigating an issue that is preventing users from completing different tasks within Storable CRM. We appreciate your patience as our team is working to resolve this issue. We’ll share updates here as soon as more information is available.
investigating Sep 05, 2025, 12:30 PM UTC

We are continuing to investigate this issue.
monitoring Sep 05, 2025, 12:34 PM UTC

Our team has implemented a fix and is monitoring the system to ensure stability and full recovery. We will provide further updates as we learn more.
resolved Sep 05, 2025, 02:33 PM UTC

This issue has been resolved. Thank you for your patience as we worked to resolve this issue.

Read the full incident report →

Minor August 26, 2025

Payments failing

Detected by Pingoru: Aug 26, 2025, 02:02 PM UTC
Resolved: Aug 26, 2025, 09:20 PM UTC
Duration: 7h 17m

Affected: Storable CRM V1Collections V1Storable CRM V2Collections V2

Timeline · 4 updates

investigating Aug 26, 2025, 02:02 PM UTC

We are investigating an issue that is causing payments to fail for some SiteLink-integrated accounts. We’ll share updates here as soon as more information is available. We apologize for the inconvenience and appreciate your patience.
identified Aug 26, 2025, 02:28 PM UTC

The issue has been identified, and a fix is in progress. We’ll provide another update soon.
monitoring Aug 26, 2025, 02:51 PM UTC

Some accounts temporarily experienced payment processing issues due to an unplanned change by a third-party vendor. The issue has been fixed, and payment processing is fully restored. We are reviewing any potential payment impact and implementing safeguards with the vendor to prevent recurrence. Thank you for your patience.
resolved Aug 26, 2025, 09:20 PM UTC

This issue has been resolved. An unplanned change by a third-party vendor resulted in transaction processing errors. Thank you for your patience as we worked to resolve this issue.

Read the full incident report →

Minor August 19, 2025

Move-in Failures

Detected by Pingoru: Aug 19, 2025, 04:46 PM UTC
Resolved: Aug 19, 2025, 06:53 PM UTC
Duration: 2h 7m

Affected: Storable CRM V1Storable CRM V2

Timeline · 4 updates

investigating Aug 19, 2025, 04:46 PM UTC

We are currently investigating move-in failures. Our engineering team is actively working to resolve the issue. We will provide updates as more information becomes available. Thank you for your patience
identified Aug 19, 2025, 05:28 PM UTC

We have identified the cause of the move-in failures. Our team is currently testing a fix and will deploy it once validation is complete. We will provide updates as progress continues. Thank you for your patience.
monitoring Aug 19, 2025, 05:57 PM UTC

A fix has been implemented, and we are monitoring system performance to ensure full stability. We’ll continue to observe the issue and post further updates if necessary.
resolved Aug 19, 2025, 06:53 PM UTC

This issue has been resolved. Thank you for your patience.

Read the full incident report →

Minor August 18, 2025

Delayed lead sync

Detected by Pingoru: Aug 18, 2025, 08:56 PM UTC
Resolved: Aug 19, 2025, 01:34 PM UTC
Duration: 16h 38m

Affected: Storable CRM V2

Timeline · 2 updates

investigating Aug 18, 2025, 08:56 PM UTC

We’re investigating an issue causing delays with leads syncing from integrated software into CRM. This may result in a long delay before new leads appear. Our team is actively working to identify the root cause and implement a fix. We’ll provide updates here as more information becomes available. Thank you for your patience.
resolved Aug 19, 2025, 01:34 PM UTC

The issue affecting lead syncing has been fully resolved. All data has been processed, the backlog is cleared, and syncing is running normally again. Thank you for your patience while we worked through this.

Read the full incident report →