CallPotential incident

Auto Collection Issue

Minor Resolved View vendor source →

CallPotential experienced a minor incident on September 25, 2025 affecting Storable CRM V2 and Collections V2, lasting 1d 4h. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2025, 07:05 PM UTC
Resolved
Sep 26, 2025, 11:48 PM UTC
Duration
1d 4h
Detected by Pingoru
Sep 25, 2025, 07:05 PM UTC

Affected components

Storable CRM V2Collections V2

Update timeline

  1. investigating Sep 25, 2025, 07:05 PM UTC

    We're aware of an issue impacting emails, text messages, and auto-collection calls for collection events. Our team is working on a solution, and we will provide updates as we learn more. Thank you for your patience.

  2. monitoring Sep 26, 2025, 12:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 26, 2025, 11:48 PM UTC

    This incident has been resolved.