CallPotential incident

Unable to make outbound calls from Sitelink-integrated accounts

Minor Resolved View vendor source →

CallPotential experienced a minor incident on April 30, 2026 affecting Storable CRM V2 and Contact Center V2, lasting 4h 34m. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2026, 03:50 PM UTC
Resolved
Apr 30, 2026, 08:24 PM UTC
Duration
4h 34m
Detected by Pingoru
Apr 30, 2026, 03:50 PM UTC

Affected components

Storable CRM V2Contact Center V2

Update timeline

  1. investigating Apr 30, 2026, 02:43 PM UTC

    An issue is temporarily preventing outbound calls from being initiated to tenants from Sitelink integrated accounts. We know this disrupts your workflow, and our team is working to implement a solution. We’ll share updates here as soon as more information is available.

  2. monitoring Apr 30, 2026, 03:50 PM UTC

    A fix has been implemented, and we are monitoring system performance. We’ll continue to observe the issue and post further updates if necessary. Please refresh your system to apply the fix. If you are still having issues, please reach out to our Support Team.

  3. resolved Apr 30, 2026, 08:24 PM UTC

    This issue is now fully resolved. Thank you for your patience while we worked through this.