CallPotential experienced a minor incident on October 20, 2025 affecting Contact Center V1 and Storable CRM V1 and 1 more component, lasting 23h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 20, 2025, 02:26 PM UTC
We are currently monitoring an ongoing AWS service outage that is affecting Twilio, our communications provider. As a result, Storable CRM communication services, including phone calls, text messages, and emails, are experiencing disruptions. Additionally, our help site host is impacted, causing help articles to be temporarily unavailable. Our team is in close contact with our communications provider and is actively tracking recovery progress. We appreciate your patience and will provide updates as more information becomes available.
- resolved Oct 21, 2025, 02:10 PM UTC
The issue has been fully resolved, and all impacted services have been restored. Our teams have verified normal operations and will continue monitoring to ensure continued stability. We sincerely appreciate your patience and understanding.