CallPotential experienced a minor incident on August 26, 2025 affecting Storable CRM V1 and Collections V1 and 1 more component, lasting 7h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 26, 2025, 02:02 PM UTC
We are investigating an issue that is causing payments to fail for some SiteLink-integrated accounts. We’ll share updates here as soon as more information is available. We apologize for the inconvenience and appreciate your patience.
- identified Aug 26, 2025, 02:28 PM UTC
The issue has been identified, and a fix is in progress. We’ll provide another update soon.
- monitoring Aug 26, 2025, 02:51 PM UTC
Some accounts temporarily experienced payment processing issues due to an unplanned change by a third-party vendor. The issue has been fixed, and payment processing is fully restored. We are reviewing any potential payment impact and implementing safeguards with the vendor to prevent recurrence. Thank you for your patience.
- resolved Aug 26, 2025, 09:20 PM UTC
This issue has been resolved. An unplanned change by a third-party vendor resulted in transaction processing errors. Thank you for your patience as we worked to resolve this issue.