Is CallPotential down?

We are aware of an issue that is temporarily preventing call recordings and voicemails from being available to listen to or download. Recordings are still being captured, but they are not becoming available in the app as expected. We’re actively investigating and working to restore access to recordings as quickly as possible. We will share another update as soon as we have more information. We apologize for the inconvenience.

We've identified the cause of the issue affecting call recording and voicemails and are actively working on the fix. We will provide another update as soon as we have more details or when the fix is implemented. Thank you for your patience.

We've implemented a fix, and call recordings and voicemails are available. We'll continue to test system stability. Thanks for your patience, and we'll provide another update once the issue is fully resolved.

The issue that impacted call recordings and voicemails has been fully resolved. All recordings and voicemails are now available. We apologize for the inconvenience and appreciate your patience as our team worked to fix this issue.

We are currently investigating reports of the Thin Client failing to open and displaying a Socket Error. Our team is actively working to identify the root cause and determine the appropriate resolution as quickly as possible. We understand the impact this may have and appreciate your patience while we work through the issue. We will continue to provide updates as additional information becomes available.

Our Engineering team has identified the cause of the issue and implemented a fix. Please try reopening the Thin Client. You may need to attempt this a few times while the fix takes effect. We recommend allowing approximately 10 minutes for the changes to fully propagate. If you are still unable to access the Thin Client after this time, please reach out to Support via chat so we can assist you further. Thank you for your patience and understanding while we worked to resolve this issue.

The issue preventing the Thin Client from opening and resulting in a Socket Error has been fully resolved. Our Engineering team has confirmed that the fix is in place, and the Thin Client should now be accessible as expected. Thank you for your patience and understanding while we worked to resolve this issue.

We are investigating an issue affecting merchandise sold during move-ins for accounts integrated with SiteLink. We understand this disruption impacts your daily business operations and move-in workflows. As a precautionary measure, our team has temporarily disabled Move-in Merchandise for all CRM SiteLink-integrated accounts while we actively investigate. Our engineering team is working urgently to identify the root cause, and we will provide another update as more information is avaiable.

We have identified the root cause of the SiteLink move-in merchandise issue, and a resolution plan is actively underway. Move-in merchandise will remain temporarily disabled until the fix is deployed and fully validated. We will provide updates as we learn more.

We are continuing to work on a fix for this issue.

A code fix has been deployed. Thanks for your patience as we validate the results; we will provide further updates as we learn more.

As we continue validating the fix's results, Move-In Merchandise remains temporarily disabled. We understand this impacts your daily business operations and move-in workflows, and appreciate your understanding as we ensure full stability. We will provide further updates as we learn more.

The issue has been resolved, and Move-In Merchandise is fully re-enabled. All move-in workflows are operating normally. Thanks for your patience as our team worked to resolve this issue.

The issue has been resolved, and Move-In Merchandise is fully re-enabled. All move-in workflows are operating normally. Thanks for your patience as our team worked to resolve this issue.

We're aware that some CRM customers are currently unable to send move-in receipts and e-sign links via SMS. We understand this affects your ability to complete move-ins efficiently, and our team is investigating the root cause now. As a workaround, we recommend using email to send receipts and e-sign links until this is resolved. Thank you for your patience. We'll post an update when we have more information.

We've identified the cause of the SMS delivery failures affecting receipts and e-sign links after move-in. Our team is actively developing a fix. Workaround: Email delivery remains fully functional. Please continue sending receipts and e-sign links via email while we complete the fix.

We've identified the cause of the SMS delivery failures affecting receipts and e-sign links after move-in. Our team is actively developing a fix and plans to deploy it on Thursday, October 1st. Workaround: Email delivery remains fully functional. Please continue sending receipts and e-sign links via email while we complete the fix.

Our fix is complete and the SMS delivery issue affecting receipts and e-sign links has been fully resolved. All SMS functionality is restored, and the email workaround is no longer required.

Our team is actively working toward resolving an issue affecting agent and queue status updates on the Call Center Dashboard. We are also working with our telecommunications provider to identify the underlying issue and restore full synchronization. We understand the importance of accurate, real-time status information and the impact this issue can have on your day-to-day operations. We appreciate your continued patience and understanding as we work toward a resolution. We will provide another update as soon as we have additional information to share.

Our team has identified the cause of the issue affecting agent and queue status updates on the Call Center Dashboard and is working on a fix. We understand the importance of accurate, real-time status information and the impact this issue can have on your day-to-day operations. We appreciate your continued patience and understanding as we work toward a resolution. We will provide another update as soon as we have additional information to share.

A fix has been implemented, and we are monitoring system performance to ensure full stability. We’ll continue to observe the issue and post further updates if necessary.

This issue is now fully resolved, and all systems are operational. Thank you for your patience while we worked through this.