Is CallPotential down?

Our team is actively working toward resolving an issue affecting agent and queue status updates on the Call Center Dashboard. We are also working with our telecommunications provider to identify the underlying issue and restore full synchronization. We understand the importance of accurate, real-time status information and the impact this issue can have on your day-to-day operations. We appreciate your continued patience and understanding as we work toward a resolution. We will provide another update as soon as we have additional information to share.

Our team has identified the cause of the issue affecting agent and queue status updates on the Call Center Dashboard and is working on a fix. We understand the importance of accurate, real-time status information and the impact this issue can have on your day-to-day operations. We appreciate your continued patience and understanding as we work toward a resolution. We will provide another update as soon as we have additional information to share.

A fix has been implemented, and we are monitoring system performance to ensure full stability. We’ll continue to observe the issue and post further updates if necessary.

This issue is now fully resolved, and all systems are operational. Thank you for your patience while we worked through this.

We are currently investigating an issue causing the Call Center Agent Dashboard to display agent statuses with a delay. At this time, the issue appears to be limited to the dashboard display and does not appear to impact call functionality. However, we understand that delayed status updates can make it difficult to accurately monitor call center activity. Our team is actively working to identify the cause and resolve the issue as quickly as possible. We will provide another update as soon as additional information is available. Thank you for your patience and understanding while we work to resolve this issue.

Our team is currently making adjustments to the dashboard and preparing an update to correct the inaccurate agent and queue status information. The update is expected to be available shortly. Once it has been deployed, we will test the dashboard to confirm that agent and queue statuses are updating accurately and as expected. We will provide another update once testing is complete and the issue has been confirmed as resolved. Thank you for your continued patience and understanding.

The issue has been identified and a fix is being implemented.

We have released our dashboard update intended to correct the inaccurate agent and queue status information. However, our telecommunications provider, Twilio, is currently experiencing issues with their event streams, which is preventing agent and queue statuses from remaining fully synchronized on the dashboard. At this time, the issue remains limited to the display of status information and is not impacting call functionality. That said, we understand the importance of having accurate, real-time visibility into your call center activity and recognize the impact this may have on your business. Our team is actively working with Twilio to better understand the issue and obtain an estimated time for resolution. We will provide another update as soon as we have additional information to share. Thank you for your continued patience and understanding.

Our team continues to actively work toward resolving the issue affecting agent and queue status updates on the Call Center Dashboard. We are also continuing to work with our telecommunications provider to identify the underlying issue and restore full synchronization. We understand the importance of accurate, real-time status information and the impact this issue can have on your day-to-day operations. We appreciate your continued patience and understanding as we work toward a resolution. We will provide another update as soon as we have additional information to share.

This incident has been resolved.

Storables Telco provider Twilio is currently experiencing issues with Event Streams which is what visually updates agent status and in queue data. While it will appear that agents are not updating calls are still being presented and they are able to answer them. It will also give the perception that calls are waiting in queue that are not there. Everything is still flowing properly so they just need to answer what gets presented. They believe they have identified and expect to have this corrected shortly, although some of the in queue data may not show correctly until morning. You can follow here more more information. https://status.twilio.com/incidents/yrhdbmp3g0h6

This incident has been resolved. Agents may need to refresh their screen in order to see their appropriate status updates. If you experience any further issues, please contact support.

We are currently experiencing an issue with users not able to log into the Storable CRM system. Our team has determined the cause and actively working to resolve this as quickly as possible. We will update shortly with next steps and ETA. This is not affecting the location users that have the system registered to the computer.

We are currently working on a release to address this issue which should be up and running within the next 15 minutes. We will update here once the release is in place and tested.

The update has been completed and are able to see users being able to log in, it may be required to do a hard refresh using a CTRL + Shift + R if they are stuck in a loading status.

This incident has been resolved.