CallPotential experienced a major incident on July 9, 2026 affecting Storable CRM V2 and Contact Center V2, lasting 1h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 09, 2026, 01:24 PM UTC
We are currently experiencing an issue with users not able to log into the Storable CRM system. Our team has determined the cause and actively working to resolve this as quickly as possible. We will update shortly with next steps and ETA. This is not affecting the location users that have the system registered to the computer.
- identified Jul 09, 2026, 01:45 PM UTC
We are currently working on a release to address this issue which should be up and running within the next 15 minutes. We will update here once the release is in place and tested.
- monitoring Jul 09, 2026, 01:48 PM UTC
The update has been completed and are able to see users being able to log in, it may be required to do a hard refresh using a CTRL + Shift + R if they are stuck in a loading status.
- resolved Jul 09, 2026, 03:23 PM UTC
This incident has been resolved.