CallPotential experienced a major incident on November 18, 2025 affecting Contact Center V1 and Storable CRM V1 and 1 more component, lasting 1h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 02:07 PM UTC
We are currently experiencing multiple issues across our CRM system this morning. We believe these disruptions might be linked to the global Cloudflare outages. Investigating this issue is our highest priority, and we will provide updates as they become available.
- investigating Nov 18, 2025, 02:23 PM UTC
Storable services are currently being partially impacted by a global Cloudflare outage. This outage has caused multiple issues with our software. Thank you for your patience as our team investigates this issue. We will provide updates as they become available.
- monitoring Nov 18, 2025, 02:59 PM UTC
Cloudflare has implemented a fix, and we continue to monitor our software for any issues. Thank you for your patience as we ensure all services are back to normal.
- resolved Nov 18, 2025, 03:30 PM UTC
This issue has been resolved. Thank you for your patience.