CallPotential experienced a major incident on January 7, 2026 affecting Contact Center V1 and Storable CRM V1 and 1 more component, lasting 4h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 07, 2026, 02:56 PM UTC
We are currently investigating an issue preventing users from opening the CallPotential V1 software. We will provide updates as we learn more. Thank you for your patience as our team works toward a solution.
- investigating Jan 07, 2026, 02:59 PM UTC
We are currently investigating an issue preventing users from opening the CallPotential V1 location software. We will provide updates as we learn more. Thank you for your patience as our team works toward a solution.
- identified Jan 07, 2026, 05:17 PM UTC
This issue has been identified, and we continue to work toward a resolution. We will provide updates as we learn more.
- monitoring Jan 07, 2026, 06:54 PM UTC
A fix has been implemented, and we are monitoring the results. Please try to login to the software again. We will continue to monitor system stability.
- resolved Jan 07, 2026, 07:53 PM UTC
This issue has been resolved.