- Detected by Pingoru
- Apr 30, 2026, 03:50 PM UTC
- Resolved
- Apr 30, 2026, 08:24 PM UTC
- Duration
- 4h 34m
Affected: Storable CRM V2Contact Center V2
Timeline · 3 updates
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investigating Apr 30, 2026, 02:43 PM UTC
An issue is temporarily preventing outbound calls from being initiated to tenants from Sitelink integrated accounts. We know this disrupts your workflow, and our team is working to implement a solution. We’ll share updates here as soon as more information is available.
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monitoring Apr 30, 2026, 03:50 PM UTC
A fix has been implemented, and we are monitoring system performance. We’ll continue to observe the issue and post further updates if necessary. Please refresh your system to apply the fix. If you are still having issues, please reach out to our Support Team.
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resolved Apr 30, 2026, 08:24 PM UTC
This issue is now fully resolved. Thank you for your patience while we worked through this.
Read the full incident report →
- Detected by Pingoru
- Jan 07, 2026, 02:56 PM UTC
- Resolved
- Jan 07, 2026, 07:53 PM UTC
- Duration
- 4h 57m
Affected: Contact Center V1Storable CRM V1Collections V1
Timeline · 5 updates
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investigating Jan 07, 2026, 02:56 PM UTC
We are currently investigating an issue preventing users from opening the CallPotential V1 software. We will provide updates as we learn more. Thank you for your patience as our team works toward a solution.
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investigating Jan 07, 2026, 02:59 PM UTC
We are currently investigating an issue preventing users from opening the CallPotential V1 location software. We will provide updates as we learn more. Thank you for your patience as our team works toward a solution.
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identified Jan 07, 2026, 05:17 PM UTC
This issue has been identified, and we continue to work toward a resolution. We will provide updates as we learn more.
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monitoring Jan 07, 2026, 06:54 PM UTC
A fix has been implemented, and we are monitoring the results. Please try to login to the software again. We will continue to monitor system stability.
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resolved Jan 07, 2026, 07:53 PM UTC
This issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 25, 2025, 02:46 PM UTC
- Resolved
- Nov 26, 2025, 10:26 PM UTC
- Duration
- 1d 7h
Affected: Contact Center V1Storable CRM V1Collections V1Storable CRM V2Contact Center V2Collections V2
Timeline · 6 updates
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investigating Nov 25, 2025, 02:46 PM UTC
We're aware of a login issue causing connection error messages. This appears to be an issue with our communications provider, Twilio, which has an active incident. Thank you for your patience while we work to resolve this matter
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monitoring Nov 25, 2025, 04:05 PM UTC
The Storable CRM connection issue is showing signs of stability, but we are still monitoring some issues. Thanks for your patience, and we will provide updates as we learn more
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monitoring Nov 25, 2025, 05:28 PM UTC
As part of the recovery phase, we are still experiencing some issues with Twilio that may be affecting certain agents, including outbound calling, queue assignments, and other communication-related functions. We are continuing to investigate and will share additional updates as soon as more information becomes available.
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monitoring Nov 25, 2025, 08:57 PM UTC
As a result of the recent Twilio outage, some users may still experience issues with location-level communications, queue assignments, or agent queue priorities. Our teams are actively identifying any impacted accounts and working to resolve the remaining issues as quickly as possible. Thanks for your patience, and we will provide updates as we learn more
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monitoring Nov 26, 2025, 02:17 PM UTC
Working in conjunction with our communications provider, Twilio, we have identified and addressed all known issues related to the recent outage. Out of an abundance of caution, we will continue to closely monitor the system to ensure no additional impacts surface that require further investigation or resolution. If you notice anything unexpected in the meantime, please reach out to our support team.
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resolved Nov 26, 2025, 10:26 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 24, 2025, 06:34 PM UTC
- Resolved
- Nov 25, 2025, 07:36 PM UTC
- Duration
- 1d 1h
Affected: Storable CRM V1
Timeline · 2 updates
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identified Nov 24, 2025, 06:34 PM UTC
Our team has identified an issue that has temporarily made call recordings from November 24th unavailable in Storable CRM v1. A fix is scheduled for tonight, and we expect all recordings to be fully restored and accessible by tomorrow. Thank you for your patience while we work to resolve this matter.
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resolved Nov 25, 2025, 07:36 PM UTC
This issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 18, 2025, 02:07 PM UTC
- Resolved
- Nov 18, 2025, 03:30 PM UTC
- Duration
- 1h 22m
Affected: Contact Center V1Storable CRM V1Collections V1Storable CRM V2Contact Center V2Collections V2
Timeline · 4 updates
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investigating Nov 18, 2025, 02:07 PM UTC
We are currently experiencing multiple issues across our CRM system this morning. We believe these disruptions might be linked to the global Cloudflare outages. Investigating this issue is our highest priority, and we will provide updates as they become available.
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investigating Nov 18, 2025, 02:23 PM UTC
Storable services are currently being partially impacted by a global Cloudflare outage. This outage has caused multiple issues with our software. Thank you for your patience as our team investigates this issue. We will provide updates as they become available.
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monitoring Nov 18, 2025, 02:59 PM UTC
Cloudflare has implemented a fix, and we continue to monitor our software for any issues. Thank you for your patience as we ensure all services are back to normal.
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resolved Nov 18, 2025, 03:30 PM UTC
This issue has been resolved. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 02:26 PM UTC
- Resolved
- Oct 21, 2025, 02:10 PM UTC
- Duration
- 23h 44m
Affected: Contact Center V1Storable CRM V1Collections V1Storable CRM V2Contact Center V2Collections V2Twilio SMS
Timeline · 2 updates
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monitoring Oct 20, 2025, 02:26 PM UTC
We are currently monitoring an ongoing AWS service outage that is affecting Twilio, our communications provider. As a result, Storable CRM communication services, including phone calls, text messages, and emails, are experiencing disruptions. Additionally, our help site host is impacted, causing help articles to be temporarily unavailable. Our team is in close contact with our communications provider and is actively tracking recovery progress. We appreciate your patience and will provide updates as more information becomes available.
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resolved Oct 21, 2025, 02:10 PM UTC
The issue has been fully resolved, and all impacted services have been restored. Our teams have verified normal operations and will continue monitoring to ensure continued stability. We sincerely appreciate your patience and understanding.
Read the full incident report →
- Detected by Pingoru
- Sep 25, 2025, 07:05 PM UTC
- Resolved
- Sep 26, 2025, 11:48 PM UTC
- Duration
- 1d 4h
Affected: Storable CRM V2Collections V2
Timeline · 3 updates
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investigating Sep 25, 2025, 07:05 PM UTC
We're aware of an issue impacting emails, text messages, and auto-collection calls for collection events. Our team is working on a solution, and we will provide updates as we learn more. Thank you for your patience.
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monitoring Sep 26, 2025, 12:19 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Sep 26, 2025, 11:48 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 24, 2025, 01:13 PM UTC
- Resolved
- Sep 24, 2025, 06:00 PM UTC
- Duration
- 4h 47m
Affected: Storable CRM V2Contact Center V2Collections V2Third-party API
Timeline · 6 updates
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investigating Sep 24, 2025, 01:13 PM UTC
We are currently investigating delays in data synchronization between Storable CRM and associated Facility Management Systems. Our engineering team is actively working to resolve the issue, and we will provide updates as more information becomes available. Thank you for your patience.
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monitoring Sep 24, 2025, 01:57 PM UTC
System performance appears to be improving, and our team is monitoring to confirm stability.
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monitoring Sep 24, 2025, 02:14 PM UTC
We are continuing to monitor for any further issues.
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identified Sep 24, 2025, 02:43 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Sep 24, 2025, 05:28 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Sep 24, 2025, 06:00 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 22, 2025, 07:36 PM UTC
- Resolved
- Sep 22, 2025, 10:06 PM UTC
- Duration
- 2h 29m
Affected: Storable CRM V2Contact Center V2Collections V2
Timeline · 4 updates
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investigating Sep 22, 2025, 07:36 PM UTC
We're aware of an issue impacting Edge-integrated accounts in Storable CRM. These issues include, but are not limited to, move-in errors, email e-sign requests, receipt printing, tenant ledger views, and more. Our team is actively working to resolve these issues. We appreciate your patience and will provide updates as we learn more.
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identified Sep 22, 2025, 07:54 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Sep 22, 2025, 09:30 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Sep 22, 2025, 10:06 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 05, 2025, 12:29 PM UTC
- Resolved
- Sep 05, 2025, 02:33 PM UTC
- Duration
- 2h 4m
Affected: Storable CRM V2Contact Center V2Collections V2
Timeline · 4 updates
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investigating Sep 05, 2025, 12:29 PM UTC
We are investigating an issue that is preventing users from completing different tasks within Storable CRM. We appreciate your patience as our team is working to resolve this issue. We’ll share updates here as soon as more information is available.
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investigating Sep 05, 2025, 12:30 PM UTC
We are continuing to investigate this issue.
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monitoring Sep 05, 2025, 12:34 PM UTC
Our team has implemented a fix and is monitoring the system to ensure stability and full recovery. We will provide further updates as we learn more.
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resolved Sep 05, 2025, 02:33 PM UTC
This issue has been resolved. Thank you for your patience as we worked to resolve this issue.
Read the full incident report →
- Detected by Pingoru
- Aug 26, 2025, 02:02 PM UTC
- Resolved
- Aug 26, 2025, 09:20 PM UTC
- Duration
- 7h 17m
Affected: Storable CRM V1Collections V1Storable CRM V2Collections V2
Timeline · 4 updates
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investigating Aug 26, 2025, 02:02 PM UTC
We are investigating an issue that is causing payments to fail for some SiteLink-integrated accounts. We’ll share updates here as soon as more information is available. We apologize for the inconvenience and appreciate your patience.
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identified Aug 26, 2025, 02:28 PM UTC
The issue has been identified, and a fix is in progress. We’ll provide another update soon.
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monitoring Aug 26, 2025, 02:51 PM UTC
Some accounts temporarily experienced payment processing issues due to an unplanned change by a third-party vendor. The issue has been fixed, and payment processing is fully restored. We are reviewing any potential payment impact and implementing safeguards with the vendor to prevent recurrence. Thank you for your patience.
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resolved Aug 26, 2025, 09:20 PM UTC
This issue has been resolved. An unplanned change by a third-party vendor resulted in transaction processing errors. Thank you for your patience as we worked to resolve this issue.
Read the full incident report →
- Detected by Pingoru
- Aug 19, 2025, 04:46 PM UTC
- Resolved
- Aug 19, 2025, 06:53 PM UTC
- Duration
- 2h 7m
Affected: Storable CRM V1Storable CRM V2
Timeline · 4 updates
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investigating Aug 19, 2025, 04:46 PM UTC
We are currently investigating move-in failures. Our engineering team is actively working to resolve the issue. We will provide updates as more information becomes available. Thank you for your patience
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identified Aug 19, 2025, 05:28 PM UTC
We have identified the cause of the move-in failures. Our team is currently testing a fix and will deploy it once validation is complete. We will provide updates as progress continues. Thank you for your patience.
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monitoring Aug 19, 2025, 05:57 PM UTC
A fix has been implemented, and we are monitoring system performance to ensure full stability. We’ll continue to observe the issue and post further updates if necessary.
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resolved Aug 19, 2025, 06:53 PM UTC
This issue has been resolved. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Aug 18, 2025, 08:56 PM UTC
- Resolved
- Aug 19, 2025, 01:34 PM UTC
- Duration
- 16h 38m
Affected: Storable CRM V2
Timeline · 2 updates
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investigating Aug 18, 2025, 08:56 PM UTC
We’re investigating an issue causing delays with leads syncing from integrated software into CRM. This may result in a long delay before new leads appear. Our team is actively working to identify the root cause and implement a fix. We’ll provide updates here as more information becomes available. Thank you for your patience.
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resolved Aug 19, 2025, 01:34 PM UTC
The issue affecting lead syncing has been fully resolved. All data has been processed, the backlog is cleared, and syncing is running normally again. Thank you for your patience while we worked through this.
Read the full incident report →
- Detected by Pingoru
- Aug 13, 2025, 03:04 PM UTC
- Resolved
- Aug 13, 2025, 04:09 PM UTC
- Duration
- 1h 4m
Affected: Storable CRM V2Contact Center V2
Timeline · 3 updates
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investigating Aug 13, 2025, 03:04 PM UTC
We're aware of an issue preventing lead data from loading properly within Storable CRM. This issue impacts the following Facility Management Systems: SiteLink: -Leads are not syncing with CRM (new leads, cancellations, etc.) SSM: -Leads are not syncing with CRM (new leads, cancellations, etc.) -Units not loading -Promotions Hummingbird: -Leads are not syncing with CRM (new leads, cancellations, etc.) -Units not loading -Promotions Our team is investigating, and we will provide updates as we learn more. We apologize for any inconvenience and appreciate your patience as we work toward a resolution.
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monitoring Aug 13, 2025, 03:10 PM UTC
A fix has been deployed, and we're observing system behavior to confirm stability.
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resolved Aug 13, 2025, 04:09 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 09, 2025, 06:32 PM UTC
- Resolved
- Aug 10, 2025, 08:58 PM UTC
- Duration
- 1d 2h
Affected: Contact Center V2
Timeline · 3 updates
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investigating Aug 09, 2025, 06:32 PM UTC
We are currently looking into an issue regarding callers being disconnected when and agent puts them on hold. At this time we recommend utilizing the Mute button instead of the Hold button. We are not seeing any issues around transfers, this is specific to putting someone on hold. As soon as we have additional information we will share it here.
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monitoring Aug 09, 2025, 08:11 PM UTC
We have resolved the issue regarding calls being put on hold causing the call to disconnect and are monitoring for any outlying issues. If you are still experiencing any problems with the hold functionality please send an email to [email protected] so we can investigate.
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resolved Aug 10, 2025, 08:58 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 14, 2025, 04:41 PM UTC
- Resolved
- Jul 14, 2025, 06:35 PM UTC
- Duration
- 1h 53m
Affected: Contact Center V1Storable CRM V1Storable CRM V2Contact Center V2
Timeline · 3 updates
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investigating Jul 14, 2025, 04:41 PM UTC
Our telecommunications provider is currently experiencing widespread issues impacting multiple products. This is causing disruptions with agent connectivity and preventing calls from connecting properly to our system. At this time, there is no available workaround. We are actively working with Twilio to monitor and resolve the situation. As soon as we have an update, we will share it here. You can also follow the live incident updates directly at: https://status.twilio.com/incidents/sp8glbzt2mcv. Thank you for your patience and understanding.
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investigating Jul 14, 2025, 04:45 PM UTC
We are continuing to investigate this issue.
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resolved Jul 14, 2025, 06:35 PM UTC
The issue causing disruptions with agent connectivity and preventing calls from connecting properly to our system has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 12, 2025, 07:04 PM UTC
- Resolved
- Jun 12, 2025, 10:07 PM UTC
- Duration
- 3h 2m
Affected: Storable CRM V1Storable CRM V2
Timeline · 2 updates
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monitoring Jun 12, 2025, 07:04 PM UTC
We're aware of an outage impacting multiple CRM upstream vendors. Some CRM functions may be affected. Thanks for your patience as we monitor this situation. We will provide updates once we learn more.
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resolved Jun 12, 2025, 10:07 PM UTC
This issue is resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 12, 2025, 01:30 PM UTC
- Resolved
- Jun 12, 2025, 02:01 PM UTC
- Duration
- 30m
Affected: Storable CRM V2
Timeline · 2 updates
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investigating Jun 12, 2025, 01:30 PM UTC
We’re currently investigating an issue impacting V2 reports. Thank you for being so patient as we work to identify the cause. We will share updates as they become available.
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resolved Jun 12, 2025, 02:01 PM UTC
This issue has been resolved. Please note, impacted reporting data from June 11, 2025 will be available the morning of June 13, 2025.
Read the full incident report →
- Detected by Pingoru
- May 22, 2025, 04:40 PM UTC
- Resolved
- May 23, 2025, 07:57 PM UTC
- Duration
- 1d 3h
Affected: Contact Center V2
Timeline · 5 updates
Read the full incident report →
