CallPotential experienced a critical incident on July 14, 2025 affecting Contact Center V1 and Storable CRM V1 and 1 more component, lasting 1h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 14, 2025, 04:41 PM UTC
Our telecommunications provider is currently experiencing widespread issues impacting multiple products. This is causing disruptions with agent connectivity and preventing calls from connecting properly to our system. At this time, there is no available workaround. We are actively working with Twilio to monitor and resolve the situation. As soon as we have an update, we will share it here. You can also follow the live incident updates directly at: https://status.twilio.com/incidents/sp8glbzt2mcv. Thank you for your patience and understanding.
- investigating Jul 14, 2025, 04:45 PM UTC
We are continuing to investigate this issue.
- resolved Jul 14, 2025, 06:35 PM UTC
The issue causing disruptions with agent connectivity and preventing calls from connecting properly to our system has been resolved.