Box Outage History
Box is up right nowBox had 46 outages in the last 2 years totaling 39h 24m of downtime — averaging 1.9 incidents per month.
There were 46 Box outages since March 4, 2025 totaling 39h 24m of downtime. Each is summarised below — incident details, duration, and resolution information.
[Medium] Issues with Box AI
Affected: Box AI
Timeline · 4 updates
- investigating Jun 01, 2026, 12:58 AM UTC
We are investigating an ongoing issue affecting Box AI. We will provide more information as soon as it is available.
- identified Jun 01, 2026, 01:16 AM UTC
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
- monitoring Jun 01, 2026, 01:49 AM UTC
Our team has taken steps to remediate this issue and is seeing improvement for Box AI. We are continuing to monitor for any additional impact.
- resolved Jun 01, 2026, 02:25 AM UTC
After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.
[Medium] Issues with Box Drive
Affected: Box Drive
Timeline · 4 updates
[Medium] Degradation of Enterprise Events API
Timeline · 2 updates
[Medium] Issues with Box Search
Affected: Search
Timeline · 6 updates
- investigating Apr 27, 2026, 05:36 PM UTC
Our team is investigating an issue with Search by metadata in the Box Web Application. Users may see search results not return. We will provide additional information as it becomes available.
- investigating Apr 27, 2026, 05:37 PM UTC
We are continuing to investigate this issue.
- investigating Apr 27, 2026, 05:51 PM UTC
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
- identified Apr 27, 2026, 05:52 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 27, 2026, 06:17 PM UTC
Our team has taken steps to remediate this issue and is seeing improvement for the search with metadata service. We are continuing to monitor for any additional impact.
- resolved Apr 27, 2026, 07:11 PM UTC
After further monitoring, this incident is now considered resolved. Search with metadata has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
[Minor] Customers may have experienced issues using Public API
Timeline · 1 update
- resolved Apr 07, 2026, 12:36 AM UTC
Between 4:57 and 5:05 PM PST, some users may have experienced difficulties using Public API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know at https://support.box.com.
[Critical] Issues with Box Sign
Affected: Box Sign
Timeline · 4 updates
[Medium] Issues Accessing the Admin Console Dashboard
Affected: Admin Console & Functionality
Timeline · 4 updates
- investigating Mar 25, 2026, 11:44 AM UTC
Our team is investigating an issue with the Admin Conssole dashboard. Users may experience slowness when attempting to access the Admin Console. We will provide additional information as it becomes available.
- identified Mar 25, 2026, 12:23 PM UTC
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
- monitoring Mar 25, 2026, 01:36 PM UTC
Our team has taken steps to remediate this issue and is seeing improvement to access the Box Admin console. We are continuing to monitor for any additional impact.
- resolved Mar 25, 2026, 02:03 PM UTC
After further monitoring, this incident is now considered resolved. The Admin console service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
[Critical] Issue with Box Shuttle
Affected: Box Shuttle
Timeline · 18 updates
[Medium] Issues with Logins, Folder and File Preview, and Shared Links
Affected: Login/SSOPreviewSharing (Shared Links)
Timeline · 7 updates
[Medium] Customers may experience issues previewing files
Timeline · 1 update
- resolved Mar 18, 2026, 06:49 PM UTC
Between 10:56am PST to 11:42am PST on March 18th, 2026 some users may have experienced difficulties previewing files. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know at https://support.box.com.
[Minor] Issue affecting Logins
Affected: Login/SSO
Timeline · 6 updates
[Medium] Increased FTP 530 Captcha errors
Affected: FTP
Timeline · 6 updates
[Medium] Customers may experience issues with Uploads and Downloads for the UK zone
Affected: Uploads/Downloads
Timeline · 5 updates
[Critical] Issue with Box API
Affected: Content API
Timeline · 6 updates
[Minor] User May Encounter Issues Accessing Marketing Page box.com
Affected: Login/SSOBox.com Marketing Website
Timeline · 4 updates
- investigating Feb 20, 2026, 07:11 PM UTC
Our team is investigating an issue with the marketing site box.com. Users may see errors when attempting to access Box.
- identified Feb 20, 2026, 07:14 PM UTC
Our team has identified the underlying cause of this issue and is working to take remediating steps. The issue is due to an outage within Cloudflare at this time: https://www.cloudflarestatus.com/incidents/kwy3dt82bwbt As we work on remediation steps users can workaround this issue by access box through app.box.com instead of box.com
- monitoring Feb 20, 2026, 07:30 PM UTC
Our team has taken steps to remediate this issue and is seeing improvement for our marketing page box.com. We are continuing to monitor for any additional impact.
- resolved Feb 20, 2026, 08:37 PM UTC
This incident has now been resolved. Box will continue to monitor CloudFlare: https://www.cloudflarestatus.com/incidents/kwy3dt82bwbt
[Critical] Issues with Logins, Notes and API
Timeline · 1 update
- resolved Jan 09, 2026, 07:14 AM UTC
From approximately 9:52 PM to 10:00 PM US Pacific time, we observed an issue impacting Logins, Notes and API. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.
[Medium] Issue with Enterprise Reporting
Timeline · 2 updates
[Major] Issues with Box Sign
Affected: Box Sign
Timeline · 4 updates
[Critical] Issues with multiple Box services
Affected: Content APILogin/SSOWeb ApplicationContent PreviewBox DriveAuthentication (OAuth 2.0 / JWT)SearchUploads/DownloadsWebhooksBox Embed WidgetBox SignBox CanvasWorkflows and AutomationsBox ShuttleBox AIBox Doc GenBox Apps
Timeline · 8 updates
[Major] Issues with Downloads, Preview, Box Notes and Box Sign
Affected: Web ApplicationUploads/DownloadsPreviewBox Sign
Timeline · 6 updates
[Major] Issues to receive SMS
Affected: Login/SSO
Timeline · 4 updates
- investigating Oct 20, 2025, 09:01 AM UTC
Our team is investigating an issue with SMS service. Users may have issues to receive SMS when attempting to login to Box. We will provide additional information as it becomes available.
- identified Oct 20, 2025, 09:30 AM UTC
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
- monitoring Oct 20, 2025, 09:40 AM UTC
Our team has taken steps to remediate this issue and is seeing improvement for the SMS service. We are continuing to monitor for any additional impact.
- resolved Oct 20, 2025, 10:08 AM UTC
After further monitoring, this incident is now considered resolved. The SMS Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
[Major] Some Users May See Errors Accessing The All Files Page
Affected: Accessible Site (a.box.com)
Timeline · 5 updates
[Major] Issues with Multiple Box Services
Timeline · 1 update
- resolved Oct 01, 2025, 10:33 PM UTC
From approximately 2:25 PM to 03:01 PM US Pacific time, we observed an issue impacting Box Preview and Shared Links. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.
[Critical] Issues with Box AI within Box Hubs
Affected: Box HubsBox AI