BetterCloud Outage History

There were 5 BetterCloud outages since February 19, 2026 totaling 151h 10m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.bettercloud.com

Major May 1, 2026

User Automation: Certain Workflows Not Triggering

Detected by Pingoru: May 01, 2026, 07:14 PM UTC
Resolved: May 02, 2026, 03:42 AM UTC
Duration: 8h 27m

Affected: Workflows

Timeline · 3 updates

investigating May 01, 2026, 07:15 PM UTC

We are currently investigating an issue that is preventing certain types of Workflows from triggering. Specifically Workflows set to trigger from BambooHR or Custom Attribute related events are affected. We apologize for any inconvenience this is causing and will provide another update as soon as possible. If you have any questions, please contact support by emailing [email protected].
investigating May 02, 2026, 12:16 AM UTC

We are still actively troubleshooting an issue that is preventing certain types of Workflows from triggering. We apologize for any inconvenience this is causing, and will provide another update as soon as possible. If you have any questions, please contact support by emailing [email protected].
resolved May 02, 2026, 03:42 AM UTC

We have resolved the issue preventing certain Workflows from triggering. All Workflows that were expected to trigger during the outage have been reprocessed. Thank you for your patience and understanding. If you have any questions or concerns, please reach out to [email protected]

Read the full incident report →

Minor April 30, 2026

Workflow/Action Delays

Detected by Pingoru: Apr 30, 2026, 09:32 PM UTC
Resolved: Apr 30, 2026, 11:11 PM UTC
Duration: 1h 38m

Affected: Workflows

Timeline · 2 updates

investigating Apr 30, 2026, 09:32 PM UTC

We are currently experiencing delays in action execution. Our team is actively investigating the root cause and working to restore normal processing as quickly as possible. We will provide updates here as soon as more information becomes available. If you have any questions, please email our support team at [email protected].
resolved Apr 30, 2026, 11:11 PM UTC

We have implemented a fix for the issue causing delays in action execution for a subset of customers. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support Team at [email protected].

Read the full incident report →

Minor April 24, 2026

Workflow email notifications are not sending

Detected by Pingoru: Apr 24, 2026, 09:11 PM UTC
Resolved: Apr 28, 2026, 01:25 PM UTC
Duration: 3d 16h

Affected: Workflows

Timeline · 3 updates

monitoring Apr 24, 2026, 09:11 PM UTC

We are investigating an issue that is preventing Workflow email notifications from sending for a subset of customers. We are working to resolve this issue as soon as possible and will provide updates here as we work towards a resolution. If you have any questions, please contact our Support Team at [email protected]
monitoring Apr 27, 2026, 01:38 PM UTC

We have implemented a fix for the workflow notification issue and are monitoring to ensure it is resolved. If you have any questions, please contact our Support Team at [email protected]
resolved Apr 28, 2026, 01:25 PM UTC

This incident has been resolved.

Read the full incident report →

Critical April 22, 2026

Live Chat Outage

Detected by Pingoru: Apr 22, 2026, 02:30 PM UTC
Resolved: Apr 22, 2026, 08:34 PM UTC
Duration: 6h 4m

Affected: Live Chat Widget

Timeline · 2 updates

identified Apr 22, 2026, 02:30 PM UTC

Chat is currently unavailable due to an outage with our Chat provider, Olark (https://status.olark.com/). Please submit a support ticket by emailing [email protected] and we will get back to you as soon as possible.
resolved Apr 22, 2026, 08:34 PM UTC

This incident has been resolved.

Read the full incident report →

Minor April 14, 2026

File Governance - Insights Data

Detected by Pingoru: Apr 14, 2026, 05:44 PM UTC
Resolved: Apr 16, 2026, 04:29 PM UTC
Duration: 1d 22h

Affected: File Governance

Timeline · 3 updates

identified Apr 14, 2026, 05:44 PM UTC

We have identified an issue causing File Governance Insights data to be inaccurate for some customers. We are working towards a fix and will provide updates here as we know more. If you have any questions, please reach out to our support team by emailing [email protected].
monitoring Apr 15, 2026, 06:12 PM UTC

We have taken action to resolve the issue affecting certain customers that was resulting in a File Governance insights data issue. We are monitoring the results and will provide another update as soon as possible. If you have any questions, please contact Support: [email protected]
resolved Apr 16, 2026, 04:29 PM UTC

We have resolved the issue affecting certain customers that was resulting in a File Governance insights data issue. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support Team at [email protected].

Read the full incident report →

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