BetterCloud experienced a major incident on February 19, 2026 affecting Live Chat Widget, lasting 3h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Live Chat Widget
Update timeline
- identified Feb 19, 2026, 03:49 PM UTC
Chat is currently unavailable due to a Olark outage (https://status.olark.com/). Please submit a support ticket by emailing [email protected] and we will get back to you as soon as possible.
- resolved Feb 19, 2026, 06:55 PM UTC
This incident has been resolved.