BetterCloud incident
NextGeneration (ai.bettercloud.com): Unable to access Email tools for Google Workspace
BetterCloud experienced a minor incident on October 9, 2026 affecting NextGeneration, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 09, 2026, 07:00 PM UTC
We are currently investigating an issue that is preventing customers from access the Email tools for Google Workspace in BetterCloud's NextGeneration platform (ai.bettercloud.com). We apologize for any inconvenience this is causing and will provide another update as soon as possible. If you have any questions, please contact support by emailing [email protected].
- resolved Oct 09, 2026, 07:24 PM UTC
We have resolved the issue preventing customers from accessing the Email tools section in BetterCloud's NextGeneration platform (ai.bettercloud.com). We apologize for any inconvenience this is may have caused. If you have any questions, please contact support by emailing [email protected].