BetterCloud experienced a major incident on August 5, 2026 affecting Live Chat Widget, lasting 2h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Live Chat Widget
Update timeline
- identified Aug 05, 2026, 08:14 PM UTC
Chat is currently unavailable due to an outage with our Chat provider, Olark. Please submit a support ticket by emailing [email protected] and we will get back to you as soon as possible.
- resolved Aug 05, 2026, 10:28 PM UTC
The issue with our Chat service has been restored. We appreciate your patience! If you have any questions, please contact Support: [email protected]