Bentley Systems Outage History
Bentley Systems is up right nowPingoru has recorded 51 incidents for Bentley Systems: 42 in the last 12 months and 10 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 52 of 720 (7%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 6 | 15 of 720 (2%) |
| July 2026 | 3 | 3 of 744 (0%) |
| August 2026 | 4 | 3 of 744 (0%) |
| September 2026 | 3 | 12 of 720 (2%) |
| October 2026 | 2 | 2 of 519 (0%) |
Incidents, newest first
Major October 21, 2026 Connectivity to Learning Bentley.com 1h 16m Learn
Started Oct 21, 2026, 02:15 PM UTC· resolved Oct 21, 2026, 03:31 PM UTC
- investigating Oct 21, 2026, 02:15 PM UTC
We are currently experiencing an issue affecting learning.bentley.com, and users may be unable to access the website or may experience intermittent connectivity issues. Our teams are actively investigating the issue and working to identify the root cause. We will provide additional updates as more information becomes available. We apologize for the inconvenience and appreciate your patience while we work to restore normal service.
- resolved Oct 21, 2026, 03:31 PM UTC
The issue affecting Bentley.com has been resolved, and the website is fully operational. Our teams have completed the necessary remediation efforts and confirmed that services have been restored. We will continue to monitor the environment to ensure ongoing stability. Thank you for your patience and understanding while we worked to resolve this issue.
Major October 6, 2026 IMS Authentication and Login Issues: MFA Services 53m Authentication / Login
Started Oct 06, 2026, 05:21 PM UTC· resolved Oct 06, 2026, 06:15 PM UTC
- investigating Oct 06, 2026, 05:21 PM UTC
Our team is currently investigating an issue affecting IMS. Some users may be experiencing authentication, client login, or connection issues, and may be unable to access certain features. We are working diligently with our service provider to identify the root cause and implement a resolution. We will provide further updates as more information becomes available. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
- identified Oct 06, 2026, 05:53 PM UTC
Our service provider has identified the cause of the issue and is actively working to restore services. We will continue to provide updates as soon as new information becomes available. We appreciate your patience and understanding.
- monitoring Oct 06, 2026, 06:11 PM UTC
Our service provider has restored the affected service. We will continue to monitor the environment to verify that all services have been fully restored and are operating normally.
- resolved Oct 06, 2026, 06:15 PM UTC
This incident has been resolved and the service is now working normally. Thank you.
Minor September 18, 2026 Bentley.com Chat Issue 10h 9m Bentley.com
Started Sep 18, 2026, 03:47 PM UTC· resolved Sep 19, 2026, 01:56 AM UTC
- investigating Sep 18, 2026, 03:47 PM UTC
We are currently experiencing an issue with the Bentley.com Utility Menu, which is not functioning as expected. Our team has identified the issue and is actively reviewing and implementing a fix. We are working to restore full functionality as quickly as possible and will provide updates as they become available. We apologize for any inconvenience and appreciate your patience while we work to resolve the issue.
- investigating Sep 18, 2026, 03:55 PM UTC
We are continuing to investigate this issue.
- resolved Sep 19, 2026, 01:56 AM UTC
The Bentley.com Chat is now available and this issue is considered resolved.
Minor September 17, 2026 Education Site Product Downloads - Service Disruption 19m Education
Started Sep 17, 2026, 04:27 PM UTC· resolved Sep 17, 2026, 04:47 PM UTC
- investigating Sep 17, 2026, 04:27 PM UTC
We are currently experiencing an issue that is preventing product downloads from the Education site. Our team has identified the cause and is actively working on a fix. We expect service to be restored shortly and apologize for the inconvenience.
- resolved Sep 17, 2026, 04:47 PM UTC
Service has been restored, and product downloads from the Education site are now functioning normally. Our team identified and resolved the underlying issue, and we have confirmed that downloads are once again available to users. We will continue to monitor the environment to ensure stability. Thank you for your patience and understanding while we worked to restore service.
Minor September 1, 2026 Connectivity to Bentley.com - Products sites 1h 52m Bentley.com
Started Sep 01, 2026, 05:51 PM UTC· resolved Sep 01, 2026, 07:44 PM UTC
- investigating Sep 01, 2026, 05:51 PM UTC
We are currently investigating a potential connectivity issue with Bentley.com. Our teams are actively working to identify the issue. We will provide additional updates as more information becomes available. We apologize for any inconvenience this may cause and appreciate your patience and understanding.
- resolved Sep 01, 2026, 07:44 PM UTC
The Bentley.com website is fully operational and functioning as expected. Thank you for your patience and understanding while we worked to resolve this issue.
Minor August 25, 2026 iTwin Services - Design Review 2h 6m Design Insights, Design Validation
Started Aug 25, 2026, 11:41 AM UTC· resolved Aug 25, 2026, 01:48 PM UTC
- investigating Aug 25, 2026, 11:41 AM UTC
We are currently investigating potential degradation of iTwin Design services in the Europe and Asia regions. We will provide updates as soon as new information becomes available. Thank you for your patience.
- monitoring Aug 25, 2026, 12:51 PM UTC
We have identified and implemented a fix for the issue. We will continue to closely monitor performance. Thank you for your patience.
- resolved Aug 25, 2026, 01:48 PM UTC
This incident has been resolved. Thank you for your patience.
Major August 10, 2026 IMS Service Interruptions Affecting U.S. Regions 19m Authentication / Login, User Management
Started Aug 10, 2026, 02:37 PM UTC· resolved Aug 10, 2026, 02:56 PM UTC
- investigating Aug 10, 2026, 02:37 PM UTC
Our team is currently investigating an issue with IMS in the US Region. Some users may be having trouble authenticating their login. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
- resolved Aug 10, 2026, 02:56 PM UTC
This incident has been resolved, and IMS is now working normally. Thank you for your patience.
Notice August 10, 2026 IMS Service Interruptions Affecting South East Asian Region 8m Authentication / Login, User Management
Started Aug 10, 2026, 03:57 AM UTC· resolved Aug 10, 2026, 04:06 AM UTC
- investigating Aug 10, 2026, 03:57 AM UTC
Our team is currently investigating an issue with IMS. Some users may be having trouble authenticating their login. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
- resolved Aug 10, 2026, 04:06 AM UTC
This incident has been resolved, and IMS is now working normally. Thank you for your patience.
Major August 3, 2026 IMS Service Interruptions Affecting Europe Regions 48m Authentication / Login, User Management
Started Aug 03, 2026, 12:16 PM UTC· resolved Aug 03, 2026, 01:04 PM UTC
- investigating Aug 03, 2026, 12:16 PM UTC
Our team is currently investigating an issue with IMS in the Europe Region. Some users may be having trouble authenticating their login. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
- resolved Aug 03, 2026, 01:04 PM UTC
This incident has been resolved, and IMS is now working normally. Thank you for your patience.
Minor July 6, 2026 BCSM - OpenCities Planner 1h 59m OpenCities Planner
Started Jul 06, 2026, 07:35 AM UTC· resolved Jul 06, 2026, 09:34 AM UTC
- investigating Jul 06, 2026, 07:35 AM UTC
Our team is currently investigating an issue with BCSM. Some users may be having trouble OpenCities Planner intermittent 429 errors (EU region) or using certain features. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
- resolved Jul 06, 2026, 09:34 AM UTC
This incident has been resolved and BCSM is now working normally. Thank you for your cooperation.
Major July 2, 2026 Connectivity to Bentley.com 19m Bentley.com, Education
Started Jul 02, 2026, 08:01 PM UTC· resolved Jul 02, 2026, 08:21 PM UTC
- investigating Jul 02, 2026, 08:01 PM UTC
We are currently experiencing an issue affecting Bentley.com, and users may be unable to access the website or may experience intermittent connectivity issues. Our teams are actively investigating the issue and working to identify the root cause. We will provide additional updates as more information becomes available. We apologize for the inconvenience and appreciate your patience while we work to restore normal service.
- monitoring Jul 02, 2026, 08:19 PM UTC
Service for Bentley.com has been restored and the website is now accessible. The issue has been mitigated, and our teams are actively monitoring the service to ensure continued stability and performance. At this time, users should be able to access Bentley.com normally. We will continue to monitor the environment closely and provide further updates if necessary. Thank you for your patience and understanding.
- resolved Jul 02, 2026, 08:21 PM UTC
The issue affecting Bentley.com has been resolved, and the website is fully operational. Our teams have completed the necessary remediation efforts and confirmed that services have been restored. We will continue to monitor the environment to ensure ongoing stability. Thank you for your patience and understanding while we worked to resolve this issue.
Notice June 29, 2026 ProjectWise Cloud: Monitoring Performances (East and South Central US regions) 1h 15m
Started Jun 29, 2026, 06:02 PM UTC· resolved Jun 29, 2026, 07:18 PM UTC
- monitoring Jun 29, 2026, 06:02 PM UTC
Please be aware that we have been closely monitoring the performance of ProjectWise Cloud in the East and South Central US regions. If you experience any issues, please do not hesitate to contact us. Thank you for your continued support.
- resolved Jun 29, 2026, 07:18 PM UTC
ProjectWise Cloud performance has remained stable and is operating as expected.
Notice June 22, 2026 YII Bentley Website Accessibility Issue 4h 20m
Started Jun 22, 2026, 08:36 AM UTC· resolved Jun 22, 2026, 12:56 PM UTC
- investigating Jun 22, 2026, 08:36 AM UTC
Our team is currently investigating an issue with YII.Bentley.com. Some users may be having trouble YII Website getting 404 error or using certain features. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
- resolved Jun 22, 2026, 12:56 PM UTC
The incident has been resolved, and the website has returned to normal operation.
Critical June 20, 2026 Bentley IMS Outage 9m Authentication / Login, User Management
Started Jun 20, 2026, 12:47 PM UTC· resolved Jun 20, 2026, 12:56 PM UTC
- investigating Jun 20, 2026, 12:47 PM UTC
IMS is currently experiencing an outage. Customers are unable to sign in at this time. Our team is actively working to resolve the issue. We will provide updates as the situation develops. We apologize for the inconvenience and thank you for your patience.
- investigating Jun 20, 2026, 12:48 PM UTC
We are continuing to investigate this issue.
- resolved Jun 20, 2026, 12:56 PM UTC
This incident has been resolved, and Bentley IMS is operating normally. Thank you for your cooperation.
Notice June 17, 2026 iTwin Experience - Login Issue 4h 14m iTwin Experience
Started Jun 17, 2026, 03:44 AM UTC· resolved Jun 17, 2026, 07:58 AM UTC
- investigating Jun 17, 2026, 03:44 AM UTC
Our team is currently investigating an issue with iTwin Experience. Some users may be having trouble accessing the site or using certain features. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
- investigating Jun 17, 2026, 06:12 AM UTC
Our team is currently investigating an issue with iTwin Experience. Some users may be having trouble accessing the site or using certain features. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
- investigating Jun 17, 2026, 07:41 AM UTC
Our team is currently investigating an issue with iTwin Experience. Some users may be having trouble accessing the site or using certain features. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
- resolved Jun 17, 2026, 07:58 AM UTC
This incident has been resolved and iTwin Experience is now working normally. Thank you for your cooperation.
Notice June 14, 2026 Bentley IMS - Intermittent Login failures in Europe Region 2h 21m Authentication / Login, User Management
Started Jun 14, 2026, 11:12 PM UTC· resolved Jun 15, 2026, 01:33 AM UTC
- investigating Jun 14, 2026, 11:12 PM UTC
Our team have identified an issue with our Identity Management System (IMS) that may be impacting some of our European users. You may experience difficulties logging in. Our team is actively working to resolve this matter. If you encounter any login issues, please attempt to log in again. We will provide further updates as they become available. Thank you for your patience and understanding
- identified Jun 14, 2026, 11:32 PM UTC
The issue has been identified, and a fix is being implemented.
- resolved Jun 15, 2026, 01:33 AM UTC
This incident has been resolved and Bentley IMS is now working normally. Thank you for your cooperation.
Major June 11, 2026 Issue with Phone Systems 2h 11m Phone System
Started Jun 11, 2026, 03:24 PM UTC· resolved Jun 11, 2026, 05:36 PM UTC
- identified Jun 11, 2026, 03:24 PM UTC
We are currently experiencing an issue with our phone system. As a result, customers may encounter difficulties when attempting to reach our Sales and Support teams by phone. Our team is actively investigating the issue and working diligently to restore full service as quickly as possible. We will provide updates as additional information becomes available. We apologize for any inconvenience this may cause and appreciate your patience and understanding.
- monitoring Jun 11, 2026, 05:30 PM UTC
The issue affecting our phone systems has been resolved, and services are now fully operational. We are continuing to closely monitor system performance to ensure stability. We apologize for the disruption and appreciate your patience and understanding throughout this incident.
- resolved Jun 11, 2026, 05:36 PM UTC
This incident has been resolved.
Minor April 15, 2026 iTwin Developer Portal - Login issue 5m Platform Developer Portal
Started Apr 15, 2026, 06:56 PM UTC· resolved Apr 15, 2026, 07:01 PM UTC
- investigating Apr 15, 2026, 06:56 PM UTC
Our team is currently investigating an login issue with iTwin Developer Portal (https://developer.bentley.com) We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
- resolved Apr 15, 2026, 07:01 PM UTC
This incident has been resolved, and you should now be able to log in to the iTwin Developer Portal. It is now functioning normally. Thank you for your cooperation.
Notice April 2, 2026 Application usage reporting issue 2d 3h
Started Apr 02, 2026, 03:12 PM UTC· resolved Apr 04, 2026, 06:58 PM UTC
- identified Apr 02, 2026, 03:12 PM UTC
There is a temporary issue with the application usage reporting in Subscription Analytics portal (reporting.bentley.com). Our engineering team is working with high priority to fix the underlying cause and restore the timely delivery of usage data. In the meantime, please be aware that the current reports may not reflect your most recent application usage. We will provide another update as soon as the issue is resolved. We appreciate your patience and understanding.
- monitoring Apr 02, 2026, 05:04 PM UTC
A fix has been implemented, and we will spend additional time monitoring the results. Thank you.
- monitoring Apr 04, 2026, 06:46 PM UTC
A fix has been implemented, and we will spend additional time monitoring the results. Thank you. We apologize for any inconvenience this may have caused and appreciate your patience and understanding.
- monitoring Apr 04, 2026, 06:48 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 04, 2026, 06:58 PM UTC
This incident has been resolved and Subscription Analytics portal is now working normally. We appreciate your patience and understanding. Thank you for your cooperation.
Minor March 13, 2026 Connectivity issue with Bentley Virtuosity Digital Store 11m Virtuosity Digital Storefront
Started Mar 13, 2026, 03:47 PM UTC· resolved Mar 13, 2026, 03:58 PM UTC
- investigating Mar 13, 2026, 03:47 PM UTC
We are currently experiencing connectivity issues with https://virtuosity.com. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
- resolved Mar 13, 2026, 03:58 PM UTC
The issue has been resolved, and the website is now fully accessible and operating as expected.
Major February 23, 2026 Bentley IMS - Login Failures in Europe Region 6m Authentication / Login, User Management
Started Feb 23, 2026, 10:01 AM UTC· resolved Feb 23, 2026, 10:07 AM UTC
- investigating Feb 23, 2026, 10:01 AM UTC
Our team have identified an issue with our Identity Management System (IMS) that may be impacting some of our European users. You may experience difficulties logging in. Our team is actively working to resolve this matter. If you encounter any login issues, please attempt to log in again. We will provide further updates as they become available. Thank you for your patience and understanding.
- resolved Feb 23, 2026, 10:07 AM UTC
This incident has been resolved and Bentley IMS is now working normally. Thank you for your cooperation.
Notice February 9, 2026 Bentley Communities websites 3h Bentley Communities
Started Feb 09, 2026, 03:42 PM UTC· resolved Feb 09, 2026, 06:42 PM UTC
- monitoring Feb 09, 2026, 03:42 PM UTC
Should you encounter any difficulties accessing https://communities.bentley.com/, kindly submit a support ticket to our team. Thank you.
- resolved Feb 09, 2026, 06:42 PM UTC
Communities.Bentley.com is stable and operating as expected. Thank you.
Major January 27, 2026 Bentley Education Site: Login Issue 28m Education
Started Jan 27, 2026, 10:51 AM UTC· resolved Jan 27, 2026, 11:20 AM UTC
- investigating Jan 27, 2026, 10:51 AM UTC
Our team is currently investigating the issue and working to resolve it. Some users may experience difficulties login to the Bentley Education site. We are working diligently to identify the root cause and implement a solution. We will provide updates as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
- resolved Jan 27, 2026, 11:20 AM UTC
This incident has been resolved, and the Bentley Education sites are now working normally. Thank you for your cooperation.
Major January 20, 2026 Bentley IMS - Login Failures in Europe and Singapore 40m Authentication / Login, User Management
Started Jan 20, 2026, 12:20 PM UTC· resolved Jan 20, 2026, 01:00 PM UTC
- investigating Jan 20, 2026, 12:20 PM UTC
Our team have identified an issue with our Identity Management System (IMS) that may be impacting some of our European and Singapore users. You may experience difficulties logging in. Our team is actively working to resolve this matter. We will provide further updates as they become available. Thank you for your patience and understanding.
- monitoring Jan 20, 2026, 12:33 PM UTC
The issue has been identified, and the change has been implemented to fix it. We are now monitoring the system for stability and customer experience.
- resolved Jan 20, 2026, 01:00 PM UTC
This incident has been resolved and Bentley IMS is now working normally. Thank you for your cooperation.
Minor January 13, 2026 Bentley.com - Intermittent slowness 6h 47m Bentley.com, Education
Started Jan 13, 2026, 07:38 PM UTC· resolved Jan 14, 2026, 02:25 AM UTC
- investigating Jan 13, 2026, 07:38 PM UTC
Our team is currently investigating and working on the issue. Some users may experience slowness when accessing certain Bentley websites. We will provide updates as more information becomes available. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
- investigating Jan 13, 2026, 08:23 PM UTC
We are continuing to investigate this issue.
- identified Jan 13, 2026, 08:32 PM UTC
We are actively working with the hosting provider to resolve the issue. We will provide updates as additional information becomes available. Thank you for your patience.
- monitoring Jan 13, 2026, 09:32 PM UTC
A fix has been implemented, and we are monitoring the results. We will continue to monitor for stability.
- resolved Jan 14, 2026, 02:25 AM UTC
The incident has been resolved, and all Bentley.com sites are now functioning as expected. We appreciate your cooperation and understanding.