Bentley Systems incident
IMS Authentication and Login Issues: MFA Services
Bentley Systems experienced a major incident on October 6, 2026 affecting Authentication / Login, lasting 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 06, 2026, 05:21 PM UTC
Our team is currently investigating an issue affecting IMS. Some users may be experiencing authentication, client login, or connection issues, and may be unable to access certain features. We are working diligently with our service provider to identify the root cause and implement a resolution. We will provide further updates as more information becomes available. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
- identified Oct 06, 2026, 05:53 PM UTC
Our service provider has identified the cause of the issue and is actively working to restore services. We will continue to provide updates as soon as new information becomes available. We appreciate your patience and understanding.
- monitoring Oct 06, 2026, 06:11 PM UTC
Our service provider has restored the affected service. We will continue to monitor the environment to verify that all services have been fully restored and are operating normally.
- resolved Oct 06, 2026, 06:15 PM UTC
This incident has been resolved and the service is now working normally. Thank you.