Benevity Outage History

There were 5 Benevity outages since February 9, 2026 totaling 413h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.benevity.org

Minor April 15, 2026

Alaya Email Services Unavailable

Detected by Pingoru: Apr 15, 2026, 02:00 PM UTC
Resolved: Apr 15, 2026, 05:37 PM UTC
Duration: 3h 36m

Affected: Alaya by Benevity

Timeline · 4 updates

investigating Apr 15, 2026, 02:00 PM UTC

We are currently investigating an issue in with Alaya emails. Certain platform functionality may not work as a result.
identified Apr 15, 2026, 02:24 PM UTC

This issue has been identified and the teams are working to implement a fix.
monitoring Apr 15, 2026, 05:04 PM UTC

The fix has been implemented and has been tested and confirmed as working. Email services in Alaya should now be operating as normal.
resolved Apr 15, 2026, 05:37 PM UTC

This incident has now been resolved.

Read the full incident report →

Minor March 31, 2026

Versaic Production site experiencing slow performance

Detected by Pingoru: Mar 31, 2026, 07:36 PM UTC
Resolved: Apr 06, 2026, 04:10 PM UTC
Duration: 5d 20h

Affected: Grants Advanced (formerly Versaic)

Timeline · 4 updates

investigating Mar 31, 2026, 07:36 PM UTC

We're currently investigating this issue and will have more details soon. Please subscribe to this page for the latest updates.
investigating Mar 31, 2026, 08:02 PM UTC

We are currently experiencing performance issues with the Versaic Admin Portal. Applicant sites are also impacted. Some users may encounter slow page load times or intermittent timeouts. Our team is actively investigating and working to restore normal performance. We will provide updates as more information becomes available.
monitoring Mar 31, 2026, 09:37 PM UTC

We have identified an issue and have deployed a mitigation. We will continue to monitor the situation but all services are now restored.
resolved Apr 06, 2026, 04:10 PM UTC

This incident has been resolved.

Read the full incident report →

Major March 18, 2026

Causes Portal - Okta Login and Password Reset Issues

Detected by Pingoru: Mar 18, 2026, 07:06 PM UTC
Resolved: Mar 20, 2026, 09:52 PM UTC
Duration: 2d 2h

Affected: Benevity Causes and Nonprofits Portal

Timeline · 3 updates

investigating Mar 18, 2026, 07:06 PM UTC

Our team is investigating an issue with Okta SSO logins and password resets for the Causes Portal. We're working to resolve this as quickly as possible; please subscribe to this page for the latest updates.
monitoring Mar 18, 2026, 07:54 PM UTC

We’ve identified the cause of the Causes Portal outage and have taken steps to stabilize the platform. User workflows are currently functional, and we are continuing to monitor the situation closely to ensure full resolution.
resolved Mar 20, 2026, 09:52 PM UTC

The incident has been resolved. We apologize for any inconvenience this may have caused.

Read the full incident report →

Critical February 10, 2026

Donate and Volunteering intermittently not loading

Detected by Pingoru: Feb 10, 2026, 09:22 PM UTC
Resolved: Feb 10, 2026, 10:50 PM UTC
Duration: 1h 28m

Affected: Donate and Volunteer Core Services

Timeline · 4 updates

investigating Feb 10, 2026, 09:22 PM UTC

We are experiencing intermittent outages across all sites. This is being investigated with urgency, and we will update the status page when more information is available.
identified Feb 10, 2026, 09:34 PM UTC

Our cloud provider is experiencing an Incident, impacting all of our client sites intermittently. We are awaiting further updates from our provider, and are monitoring closely.
identified Feb 10, 2026, 10:04 PM UTC

Our cloud provider's services are recovering, and site stability is restoring. Users may still see intermittent issues until a full recovery is achieved by the provider - we will continue to monitor until full resolution is achieved.
resolved Feb 10, 2026, 10:50 PM UTC

Our cloud provider's services have fully recovered, and our sites are fully operational. Thank you for your patience and understanding.

Read the full incident report →

Notice February 9, 2026

Versaic: Direct Page Navigation Feature Temporarily Disabled

Detected by Pingoru: Feb 09, 2026, 09:58 PM UTC
Resolved: Feb 18, 2026, 11:24 PM UTC
Duration: 9d 1h

Affected: Grants Advanced (formerly Versaic)

Timeline · 4 updates

investigating Feb 09, 2026, 09:58 PM UTC

We identified an issue affecting the Direct Page Navigation feature, which allows users to navigate between form pages by clicking page names at the top of the screen. While we work on a fix, we have temporarily disabled the Direct Page Navigation feature. Users can continue to navigate forms using the "Next" and "Previous" buttons without any issues. We apologize for any inconvenience and appreciate your patience.
investigating Feb 09, 2026, 10:17 PM UTC

Action Required: If any proposals were submitted using the Direct Page Navigation feature and appear to have missing information, please release those proposals for editing so submitters can re-enter their responses.
identified Feb 12, 2026, 06:13 PM UTC

The issue has been identified and a fix is being implemented.
resolved Feb 18, 2026, 11:24 PM UTC

This incident has been resolved.

Read the full incident report →

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