Benevity experienced a major incident on November 18, 2025 affecting Donate and Volunteer Core Services, lasting 9h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Nov 18, 2025, 01:34 PM UTC
We are currently investigating an issue affecting credit card transactions. Some customers may experience errors when attempting to donate or set up recurring donations. We have identified the issue originating with one of our upstream payment processing partners. Our team is actively monitoring the situation and working on a resolution to restore full service as quickly as possible.
- monitoring Nov 18, 2025, 01:58 PM UTC
We have identified errors regarding credit card transactions, caused by an outage by one of your upstream partners. We are actively working on technical migrations to re-route payment traffic and restore service to impacted user, while continuing to monitor the external outage.
- monitoring Nov 18, 2025, 03:02 PM UTC
Our upstream payment provider has started to recover, and we are actively seeing signs of recovery within our own systems. However, we will continue to monitor all transaction flows closely until we can ensure that everything is fully back online and stable.
- monitoring Nov 18, 2025, 04:13 PM UTC
To improve payment reliability while we work through ongoing processing issues, we’ve temporarily disabled Apple Pay and saved credit card functionality. Users attempting to make a payment, will need to manually re-enter their credit card details at checkout. We’re closely monitoring the situation and will restore these features as soon as we can ensure system stability.
- monitoring Nov 18, 2025, 11:19 PM UTC
All credit card functionality has now been restored. We will continue to monitor the situation to ensure performance remains high.
- resolved Nov 18, 2025, 11:28 PM UTC
This incident is now resolved.