Benevity incident
Upon logging in via SSO, the system might incorrectly prompts the user for a password reset and their old password, blocking the login flow.
Benevity experienced a major incident on August 6, 2026 affecting Donate and Volunteer Core Services, lasting 33m. The incident has been resolved; the full update timeline is below.
Affected components
Donate and Volunteer Core Services
Update timeline
- identified Aug 06, 2026, 05:05 PM UTC
Upon logging in via SSO, the system might incorrectly prompt the user for a password reset and their old password, blocking the login flow. The team has identified the issue and is working actively on the mitigation.
- monitoring Aug 06, 2026, 05:30 PM UTC
The issue has been mitigated and we are actively monitoring.
- resolved Aug 06, 2026, 05:39 PM UTC
Confirmed and communicated mitigation. Incident resolved.