Benevity experienced a minor incident on July 6, 2026 affecting Donate and Volunteer Core Services, lasting 2h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Donate and Volunteer Core Services
Update timeline
- investigating Jul 06, 2026, 05:37 PM UTC
We're investigating an issue causing file uploads to fail for money donations with AI-assisted matching enabled. We've temporarily disabled AI matching for these donations and reverted to standard processing while we work on a fix. No other donation types are affected.
- identified Jul 06, 2026, 06:23 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 06, 2026, 08:26 PM UTC
We've resolved the issue that caused file uploads to fail for money donations using AI-assisted matching. We've confirmed uploads are working as expected and restored AI matching for all clients.