Benevity incident
Employees are unable to upload receipts for match requests
Benevity experienced a minor incident on September 10, 2026 affecting Donate and Volunteer Core Services, lasting 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 10, 2026, 06:11 PM UTC
We're currently investigating an issue that is preventing employees from uploading receipts on Request a Match. This is affecting all clients. Our team is aware and is working diligently to resolve the issue as quickly as possible. We'll continue to provide updates here, so please subscribe to this page for the latest information.
- resolved Sep 10, 2026, 06:49 PM UTC
The issue affecting receipt uploads on Request a Match has been fully resolved, and our team has taken all necessary steps to prevent this from happening again in the future. We apologize for any inconvenience this may have caused.