Benevity incident
Inconsistent load times for Volunteering pages within our Employee Engagement product
Benevity experienced a minor incident on October 29, 2025 affecting Donate and Volunteer Core Services and Grants Advanced (formerly Versaic) and 1 more component, lasting 4h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Donate and Volunteer Core ServicesGrants Advanced (formerly Versaic)Benevity Causes and Nonprofits Portal
Update timeline
- investigating Oct 29, 2025, 05:26 PM UTC
We are experiencing inconsistent load times for Volunteering pages within our Employee Engagement product. We are currently investigating the issue.
- identified Oct 29, 2025, 05:48 PM UTC
The issue has been identified, we are working to mitigate the issue and restore service.
- identified Oct 29, 2025, 06:52 PM UTC
We are observing an improvement in service as the underlying cause is remediated. We continue to investigate impact.
- monitoring Oct 29, 2025, 07:09 PM UTC
Impacted services have returned to normal availability. We continue to monitor.
- resolved Oct 29, 2025, 09:44 PM UTC
This incident has been resolved.