Benevity experienced a minor incident on July 28, 2026 affecting Donate and Volunteer Core Services, lasting 1h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Donate and Volunteer Core Services
Update timeline
- identified Jul 28, 2026, 12:46 AM UTC
We have identified the cause of the issue affecting AI-powered validation of employee matching requests (Match Assurance) on the Benevity platform. Our team is working on a fix and we expect to have an update shortly.
- resolved Jul 28, 2026, 02:41 AM UTC
This incident has been resolved.