Benevity experienced a minor incident on October 2, 2025 affecting Benevity Global Disbursements, lasting 63d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 02, 2025, 10:38 PM UTC
As of September 25, 2025, Canada Post announced a service disruption affecting mail, including checks mailed from Canada to Canadian non-profits. To minimize disbursement delays, impacted nonprofits are encouraged to switch to EFT. We recognize the importance of timely funding, especially during Giving Season. We will continue to monitor the situation and provide updates until Canada Post mail service resumes. For more information, please reach out to your Benevity Client Success Manager.
- identified Oct 15, 2025, 04:53 AM UTC
As of October 11, 2025, Canada Post has transitioned to a nationwide rotating strike. Mail pickup and delivery have resumed but delays are expected during this period. We continue to encourage nonprofits to switch to EFT to help minimize disbursement delays. Benevity will monitor the situation closely and provide further updates as needed. For more information, please reach out to your Benevity Client Success Manager.
- resolved Dec 04, 2025, 11:30 PM UTC
Canada Post has resumed regular service and mail timelines are back to normal.