Benevity Outage History

Benevity is up right now

Benevity had 46 outages in the last 2 years totaling 6604h 25m of downtime — averaging 1.9 incidents per month.

There were 46 Benevity outages since October 16, 2024 totaling 6604h 25m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.benevity.org

Minor April 2, 2025

Delay in disbursing USD donations made through UKOGF

Detected by Pingoru
Apr 02, 2025, 04:23 PM UTC
Resolved
Apr 04, 2025, 01:11 PM UTC
Duration
1d 20h
Affected: Benevity Global Disbursements
Timeline · 2 updates
  1. identified Apr 02, 2025, 04:23 PM UTC

    We’re currently experiencing a delay in disbursing USD donations made through the UK Online Giving Foundation (UKOGF) during February and donations set to be disbursed at the end of March. The issue stems from a processing delay with our banking partner. We’ve escalated the matter to our banking partner and will continue to share updates here as we work towards a resolution in partnership with them.

  2. resolved Apr 04, 2025, 01:11 PM UTC

    Delayed USD funds have now been released.

Read the full incident report →

Minor March 28, 2025

Versaic Application is slow in Production.

Detected by Pingoru
Mar 28, 2025, 04:33 PM UTC
Resolved
Mar 28, 2025, 10:27 PM UTC
Duration
5h 54m
Affected: Grants Advanced (formerly Versaic)
Timeline · 4 updates
  1. investigating Mar 28, 2025, 04:33 PM UTC

    Versaic application is slow in production. We are currently investigating the issue. Our team is working diligently to resolve the issue as quickly as possible. We will continue to provide updates here, so please subscribe to this page for the latest information.

  2. monitoring Mar 28, 2025, 05:25 PM UTC

    The team has performed steps to address the performance issue of the Versaic application, and we are monitoring to ensure stability. If you continue to experience issues, please submit a support request. Thank you for your understanding.

  3. resolved Mar 28, 2025, 10:27 PM UTC

    The issue has been fully resolved, and our team is taking necessary steps to prevent this from happening again in the future. We apologize for any inconvenience this may have caused.

  4. postmortem May 05, 2025, 01:38 AM UTC

    ## Summary On March 28, 2025, from 09:30 to 10:30 Versaic users experienced slower than usual performance from the Versaic service. ## Impact Some users accessing the service during that period received very slow page load times. ## Root Cause Routine monitoring of the Versaic service alerted to required system maintenance that was then actioned. That maintenance process consumed significantly more resources than expected, which reduced the system’s capacity to respond to user requests. ## Future Mitigation This maintenance process typically does not cause the level of impact that we saw during this incident, but as a preventative measure, we will move that process to lower traffic times to reduce the likelihood of impacting user experience. ## Timeline of Events * 09:00 MT - System maintenance initiated * 09:30 MT - User experience degradation identified * 10:21 MT - System maintenance process suspended * 10:30 MT - User experience degradation resolved

Read the full incident report →

Major March 25, 2025

Login affected for several applications

Detected by Pingoru
Mar 25, 2025, 06:27 PM UTC
Resolved
Mar 25, 2025, 08:07 PM UTC
Duration
1h 40m
Affected: Donate and Volunteer Core ServicesGrants Essential (formerly Benevity Grants)Benevity ReportingEmployee Groups (formerly Benevity Affinity Groups)
Timeline · 6 updates

Read the full incident report →

Notice February 13, 2025

Donate and Volunteer services (formerly Spark)

Detected by Pingoru
Feb 13, 2025, 09:08 PM UTC
Resolved
Feb 13, 2025, 08:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 13, 2025, 09:08 PM UTC

    From 13:33 to 13:36 MT, some users experienced an error message when attempting to access Donate and Volunteer services. The incident was resolved by automated processes that detected the failing services and service was quickly restored.

Read the full incident report →

Notice December 23, 2024

Cross Border donations failing via PayPal

Detected by Pingoru
Dec 23, 2024, 10:45 PM UTC
Resolved
Dec 23, 2024, 10:45 PM UTC
Duration
—
Affected: Benevity Global Disbursements
Timeline · 1 update
  1. resolved Dec 23, 2024, 10:45 PM UTC

    We have identified and resolved an issue affecting cross-border donations made via PayPal. From December 20, 2024, 5:00 PM MST to December 23, 2024, 3:00 PM MST, users attempting to make donations were routed to an error page. The issue has now been resolved, and we encourage users to try submitting their donations again. We apologize for any inconvenience this may have caused and appreciate your patience.

Read the full incident report →

Minor November 29, 2024

Canada Post Strike Impact – Effective November 15, 2024

Detected by Pingoru
Nov 29, 2024, 06:38 PM UTC
Resolved
Dec 20, 2024, 06:01 PM UTC
Duration
20d 23h
Affected: Benevity Global Disbursements
Timeline · 2 updates
  1. identified Nov 29, 2024, 06:38 PM UTC

    We want to inform you that the ongoing Canada Post strike, which began on November 15, is currently impacting the ability to send and receive mail, including checks. This disruption affects both business and nonprofit organizations in Canada, particularly those relying on checks for funding. We are actively working with impacted nonprofits and encouraging them to sign up for EFT payments as an alternative. To minimize disruption, we will expedite all checks over $5,000 CAD through an alternate carrier. We understand the importance of timely funding, especially ahead of the holiday season, and appreciate your patience as this situation is resolved.

  2. resolved Dec 20, 2024, 06:01 PM UTC

    We are pleased to inform you that the Canada Post strike, which began on November 15, has officially come to an end. Regular mail services, including the delivery of checks, have resumed. However, we anticipate some delays in delivering checks to nonprofits as Canada Post restores normal operations following the strike.

Read the full incident report →