Benevity incident

Versaic - Missing 'Get Started' Button & Cause Details

Benevity experienced a minor incident on September 17, 2025 affecting Grants Advanced (formerly Versaic), lasting 23h 12m. The incident has been resolved; the full update timeline is below.

Started: Sep 17, 2025, 06:05 PM UTC
Resolved: Sep 18, 2025, 05:17 PM UTC
Duration: 23h 12m
Detected by Pingoru: Sep 17, 2025, 06:05 PM UTC

Affected components

Grants Advanced (formerly Versaic)

Update timeline

identified Sep 17, 2025, 06:05 PM UTC

We are currently experiencing an issue affecting the Versaic platform where the 'Get Started' button may be missing and Cause Details are not displaying correctly. Our team has successfully identified the root cause of this problem and is actively working on implementing a fix. We are in the process of preparing and deploying this solution to our production environment.
monitoring Sep 17, 2025, 11:09 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Sep 18, 2025, 05:17 PM UTC

This incident has been resolved.