Apptegy incident
[Documents] Experiencing Degraded Performance
Apptegy experienced a critical incident on August 11, 2025 affecting Rooms and Media/CMS, lasting 1h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 11, 2025, 09:04 PM UTC
What’s Happening? We are currently seeing degraded performance in Thrillshare, particularly in Documents. Users may experience slower than normal response times or intermittent failures trying to access documents. Next Steps: We will provide another update by 4:25 Central Time or sooner if the situation changes. ✅ Stay Updated: Follow real-time updates at status.apptegy.com. Thank you for your patience!
- identified Aug 11, 2025, 09:18 PM UTC
Teams are looking at all Thrillshare services that are heavily degraded and are looking at all options to restore all services to full capacity. We will continue to update as we further work to resolve these issues!
- identified Aug 11, 2025, 09:21 PM UTC
We are continuing to work on a fix for this issue.
- identified Aug 11, 2025, 09:31 PM UTC
Teams are putting all available resources to resolve the issue.
- monitoring Aug 11, 2025, 09:49 PM UTC
As of 4:44 Central Time, functionality should be restored. Teams are monitoring to be sure the platform continues to operate within expected capacity.
- resolved Aug 11, 2025, 10:28 PM UTC
This incident has been resolved.