Apptegy experienced a minor incident on July 27, 2026 affecting Alerts and Engage, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 27, 2026, 08:58 PM UTC
Our team has identified some delays impacting processing times for Alerts, Alerts analytics, and Newsletters. Some communication may be delayed by up to 25 minutes. We are working to address the root cause and will follow up with a status update by 4:30pm CDT.
- identified Jul 27, 2026, 09:31 PM UTC
Our team is still working to address the underlying delays impacting Alerts. We will continue to update with additional status information as it becomes available. We will follow up no later than 5:30pm CDT.
- identified Jul 27, 2026, 10:29 PM UTC
Alerts delivery times are improving and we expect to return to normal delivery rates by 7:00pm CDT. We will follow up with additional information as it becomes available.
- identified Jul 27, 2026, 11:53 PM UTC
Alert delivery has not yet returned to normal operation. Our revised estimate is that service health should improve by 9:00pm CDT.
- monitoring Jul 28, 2026, 02:38 AM UTC
Alert service health has returned to normal operation, however we have identified that some Alert messages were not sent successfully as a result of the degraded performance. This may include voice calls, SMS, emails, or Newsletters sent this evening. Our team will review Alerts and Newsletters sent during this time period and reach out those impacted as soon as possible. Please reach out to our support team if you have any questions or concerns.
- resolved Jul 28, 2026, 10:30 PM UTC
This incident has been resolved.