Apptegy experienced a notice incident on April 20, 2026 affecting Alerts, lasting 15h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 20, 2026, 11:01 PM UTC
We are investigating reports of duplicate Alerts sent between 4:15 PM and 4:45 PM CDT today (April 20th) that appear to be repeats of Alerts originally sent on April 15th. We will follow up with additional information as it becomes available.
- resolved Apr 21, 2026, 02:43 PM UTC
We have completed our investigation into the duplicate Alerts sent between 4:15 PM and 4:45 PM CDT on April 20, 2026. A deployment unexpectedly restarted a small number of previously queued jobs, resulting in Alerts originally intended for April 15th to be sent on April 20th. We have implemented updated expiration rules that will prevent this from occurring again in the future.