Apptegy incident

Document folder links are not resolving as expected

Apptegy experienced a minor incident on March 2, 2026 affecting Client Websites, lasting 31m. The incident has been resolved; the full update timeline is below.

Started: Mar 02, 2026, 10:42 PM UTC
Resolved: Mar 02, 2026, 11:13 PM UTC
Duration: 31m
Detected by Pingoru: Mar 02, 2026, 10:42 PM UTC

Affected components

Client Websites

Update timeline

identified Mar 02, 2026, 10:42 PM UTC

Some links to Document folders are not loading as expected. Our team has identified the root cause and we are working on implementing a fix. Documents are still accessible when navigating from the root documents directory (*example-domain*.com/documents), only direct links to folders are exhibiting issues.
resolved Mar 02, 2026, 11:13 PM UTC

Document folder links are now loading properly. This issue has been resolved.